Sales Manager

Ignite Talent Group Ltd; Ringway; Presencial; GBP 38.000 - 46.000; Jornada completa

Descripción de la vacante

Ignite Talent Group Ltd in Manchester is seeking a Senior Sales Manager to lead an inbound sales team from the Manchester Office. You will mentor, coach and develop staff to achieve targets with uncapped commissions alongside a base of up to £42,000.

Key responsibilities include coaching, performance planning and maintaining compliance while driving continuous improvement. The role requires hands-on leadership, strong communication and data-driven decision-making.

Formación

• Minimum 3 years in a management role leading a sales team.
• Experience with Salesforce.
• Strong analytical and problem-solving skills to interpret MI and create action plans.
• Excellent people management and coaching abilities.
• Ability to motivate staff and maintain professional standards.

Responsabilidades

• Lead and coach the inbound sales team to hit targets and SLAs.
• Develop plans based on performance data and statistics.
• Plan weekly/monthly workloads based on issues and stats.
• Deliver weekly performance reviews and action plans.
• Provide coaching, 1:1s and reviews in line with policies.
• Document coaching outcomes for continuous improvement.
• Ensure paperwork is compliant and review-ready.
• Stay updated on campaigns and company updates.

Conocimientos

Sales team leadership

Performance management

Coaching

Sales forecasting

Analytical thinking

Communication skills

Inbound/outbound telephony

Herramientas

Salesforce

Descripción del empleo

Senior Sales Manager

Manchester Office

Up to £42,000 (uncapped comms)

Purpose

As an operational Team Lead, you will manage, motivate and inspire your team of inbound agents. You will mentor, support and develop your team to allow them to gain knowledge and understanding of their business area and the company to ensure the business's success! You will have an excellent 'can-do' attitude and be able to adapt to ever-changing business requirements!

Day-to-day responsibilities include but are not limited to the below:

• Lead your team and ensure they fully understand their main driver to achieve the target and hit SLA/KPIs
• Ongoing development planning to drive performance through effective communication and documentation
• Plan for the week/month ahead based on current issues and analysis of the previous week/month's stats
• Deliver weekly plans through daily performance & stat reviews
• Performing coaching, 1:1's, agent contribution reviews, conduct & behaviours reviews in line with policies
• Deliver documentation based on the constant coaching and improvement of their team
• All compliance is adhered to by ensuring paperwork is clear, concise and legible with all areas completed for review by senior management
• Keep up to date with any campaign/company updates and changes

Key Requirements:

• Must have at least 3 years experience in a management position leading a sales team to targets
• Competent user of salesforce
• Uses statistical analysis to implement long-term and short-term fixes
• Set a constant example in terms of behaviour and setting standards
• Always consistent and professional
• Manages and assists in performance improvements
• Analytical and problem-solving skills - have the ability to interpret MI and deliver Action Plans
• Good understanding of Inbound and Outbound telephony/dialler systems
• Excellent communication skills - effective coaching skills; the ability to build relationships & can motivate staff
• Excellent people management skills
• The proactive and decisive approach to problem-solving