Sales Manager

Flow Recruitment Ltd; Farnham; Hybrid; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Generous annual leave

Birthday day off

Employee Assistance Programme (EAP)

Mauve Academy – learning portal

Annual training allowance

Hybrid working environment

Home setup allowance

Eye care benefits

Job summary

Our client, one of the UK's largest leisure operators, is recruiting a Membership Manager for a Farnham site in Surrey. You will lead a busy team of Membership Advisors, drive membership growth, and meet KPIs while ensuring exceptional customer service and adherence to our spirit values.

You'll empower your team to become subject-matter experts, convert users to members, and keep administration and systems up to date and compliant.

Qualifications

• Experience in membership management or sales management backgrounds.
• Excellent communication skills with internal/external stakeholders.
• Experience motivating and driving a sales team to success.

Responsibilities

• Lead and line-manage the Membership Advisors to achieve KPIs.
• Monitor performance and support the team to ensure excellent customer service.
• Develop strategies to convert users to members and maximise membership.

Skills

Membership management

Sales management

Team leadership

Communication

Job description

Our client is one of the UK's largest and most progressive and dynamic leisure operators. They are currently recruiting for a Membership Manager. Leading a busy team you will take an active lead in the growth of membership at their leading site, based in Farnham, Surrey.

What your role will be

Working at the facility you will provide a line manager role supporting the Membership Advisors to maximize on every opportunity. Working to set KPIs and targets. You will meet with the team on a regular basis to monitor performance and ensure that the team are supported in line with our spirit values.

You will manage the team with the philosophy to ensure that 'everyone's a member.' Looking at how our client can convert users to members. Developing a high level of customer service and ensuring excellence at all times. You will empower your team, ensuring they become subject matter experts with a supreme level of product knowledge on all aspects of the facilities and the customers' needs. This will include making sure administration and systems are kept up to date and compliant.

Your background

The successful applicant will have experience of working within a Membership management or Sales manager or consultant back ground. You will need excellent communication skills as you will be required to liaise with external and internal customers/staff. You will be able to demonstrate at interview your excellent customer service skills and experience. You will have experience getting the best out of your team and have experience motivating and driving a sales team to success.

Perks and Benefits

Generous annual leave, plus public holidays based on location. Extra annual leave for your birthday or an alternative celebration day. Access to an Employee Assistance Programme (EAP) Pension plan with contributions from Mauve Group (where applicable). Opportunities for professional growth via Mauve Academy - our learning portal. Annual training allowance for career development. Hybrid working environment, with home setup allowance (where applicable). Optical benefits (£155/€180 toward eye tests, glasses, and lenses). Exciting opportunities, including domestic/international travel, team meet-ups, and company-wide events.