Membership Sales Manager

The Club Company; East Grinstead; On-site; GBP 32,000 - 52,000; Full time

Benefits offered by this job

Health club access

Group exercise classes

Discounted golf facilities

Wedding Day off

Birthday Day off

Volunteer Day

Meal discounts on duty

Staff retail discounts

Spa treatment discounts

Cycle to Work scheme

Free parking

Job summary

The Club Company is seeking a proactive Membership Sales Manager to recruit, train and lead a team of Membership Advisors, driving growth through calls, emails and social media. You will manage the sales process from lead gen to follow-up, collaborate with the Event Sales Manager to promote local sales initiatives, and take on Duty Manager shifts to ensure smooth daily operations.

If you have membership sales, leadership experience, and a track record of results, apply to join our vibrant team

Qualifications

• Degree in a related field is desirable.
• Experience in sales management is essential.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills are required.
• An excellent standard of presentation is essential.

Responsibilities

• Recruit, train and lead a team of Membership Advisors, driving sales and membership growth through multi-channel outreach.
• Manage the sales process from lead generation to follow-up, ensuring potential members understand benefits and costs.
• Collaborate with the Event Sales Manager to promote local sales initiatives and maintain the Club's calendar.
• Take on Duty Manager shifts to ensure smooth daily operations and provide leadership when needed.

Skills

Sales management

Customer service

Communication skills

Presentation skills

Education

Degree in related field

Job description

About Us

The Club Company is a premium collection of golf and country clubs across the UK. We blend golf, fitness, and wellness to offer a complete lifestyle. Our clubs feature championship standard golf courses, fitness facilities, swimming pools, tennis courts, bars, eateries and accommodation. Our locations are what set us apart; beautiful grounds, picturesque views, and space to create that feel-good environment.
Our mission is to be the premier collection of golf and country clubs in the UK, offering members a feel-good experience through health and wellness, golf and more. To us, nothing beats spending time at one of our clubs. We're hugely proud of our facilities and the experience on offer and continuously strive to maintain the highest levels of service and standards.

We create a feel-good experience through our CARE values:

• Caring, we are hosts with heart, helpful and respectful to customers - putting people first.
• Ambitious, we are enterprising, fearless to reach the result and innovating - never giving up.
• Respectful, we are considerate, establishing the needs of others, working efficiently and caring about high standards - with great attention to detail.
• Energised, we are smile seekers, setting a positive tone and enjoying what we do! Happy to be at work and enthusiastic within a feel good environment.

Benefits:

As well as a competitive salary, we offer a range of fantastic benefits designed to support your well-being, career growth, and work-life balance:

• Complimentary access to our health club, group exercise classes, and discounted golf facilities.
• Bonus holiday days to reward long tenure - because we truly value commitment.
• Wedding Day off (conditions apply).
• Birthday Day off (conditions apply).
• A paid Volunteer Day to support causes you're passionate about (available after one year's service).
• 70% off meals while on duty and 25% off when off-duty.
• 25% off retail.
• 25% off spa treatments (if booked and taken on the day).
• Discounted membership for a friend or family member, so your loved ones can enjoy the benefits too (available after probation and on a minimum 16 hours per week contract).
• Access to our Employee Assistance Programme, offering support for any challenges you may face.
• Personal development programs to support growth and for the considerable opportunities in our expanding group.
• Take advantage of our Cycle to Work scheme for a greener commute.
• Exclusive competition opportunities for team members with a golf handicap.
• STREAM, offering financial flexibility.
• Free parking.
• Uniform provided (role dependent).

The Role:

We are seeking a proactive and dynamic Membership Sales Manager to join our team. You will recruit, train and lead a team of Membership Advisors, driving sales and membership growth through various channels including phone calls, emails, and social media.

You'll manage the sales process from lead generation to follow-up, ensuring that potential members understand the benefits and costs of joining. Working closely with the Event Sales Manager, you'll help maintain the Club's calendar and promote local sales initiatives.

In addition, you'll take on Duty Manager shifts, ensuring smooth daily operations and providing leadership when needed.
If you have experience in membership sales, leadership, and driving results, we'd love to hear from you. Join us to make an impact and grow within our vibrant team!

Experience & Skills Required:

• Degree in a related field (business, hospitality management, public relations or sales etc) is desirable.
• Experience in sales management.
• Ability to exemplify exceptional service standards and exceed guest expectations.
• Strong communication skills.
• An excellent standard of presentation is essential.

Schedule:

• We operate a 7-days a week business, between 0600 to 2300
• Shift patterns will vary as per business requirements and encompass all opening hours - weekends and bank holidays
• Evening availability for functions (until 0200)

Embracing You:

We embrace diversity and equality, we are committed to building a team with a variety of backgrounds, skills and views. Everyone is welcome, as an inclusive workplace, our team are comfortable bringing their authentic whole selves to work.

Be yourself - we like it that way!