Sales Estimator & Order Processor

ROYAL BRITISH VETERANS ENTERPRISE LTD; Leatherhead; On-site; GBP 22,000 - 28,000; Full time

Job summary

ROYAL BRITISH VETERANS ENTERPRISE LTD in Leatherhead is seeking a proactive Sales & Order Processing Administrator to join our Print & Mail Sales Office. You will act as a link between Sales and Production, ensuring orders are processed accurately, efficiently, and on time, while delivering excellent customer service and handling quotations.

The role involves processing orders, issuing production works orders, and providing general administrative support in a busy team environment.

Qualifications

• Experience in sales administration, order processing, or customer service.
• Highly organized with accuracy and attention to detail.
• Strong communication and customer service skills.

Responsibilities

• Prepare accurate and timely customer quotations.
• Process orders from receipt to production.
• Produce clear works orders for production team.
• Maintain communication between customers, sales, and production.
• Respond promptly to enquiries and resolve queries.
• Monitor order progress to meet deadlines.
• Provide admin support to the Print & Mail Sales Office.
• Keep customer information and order records accurate.
• Support continuous improvement of office processes.

Skills

Customer service

Communication

Administration

Organisational skills

Attention to detail

Multi-tasking

Microsoft Office

Teamwork

Order processing

Sales administration

Tools

Microsoft Office

Job description

We are looking for a proactive and organised Sales & Order Processing Administrator to join our busy Print & Mail Sales Office in Leatherhead.

This is a key role within the business, acting as an important link between our Sales and Production teams to ensure customer orders are processed accurately, efficiently, and within agreed timescales. You will play a vital role in delivering excellent customer service, preparing quotations, processing orders, issuing production work orders, and providing general administrative support.

Based in a modern, well-equipped working environment with excellent accessibility, this position offers the opportunity to become an integral part of a growing and successful operation.

Key Responsibilities

• Prepare accurate and timely customer quotations.
• Process customer orders from receipt through to production.
• Produce clear and accurate works orders for the production team.
• Maintain effective communication between customers, sales, and production teams.
• Respond promptly to customer enquiries and resolve queries efficiently.
• Monitor order progress and ensure deadlines are achieved.
• Provide administrative support to the Print & Mail Sales Office.
• Ensure customer information and order records are maintained accurately.
• Support continuous improvement of office processes and procedures.

About You

We are looking for someone who is highly organised, customer-focused, and able to work effectively in a fast-paced environment.

The successful candidate will have:

• Excellent customer service and communication skills.
• Strong administration and organisational abilities.
• High levels of accuracy and attention to detail.
• The ability to manage multiple tasks and priorities effectively.
• Good IT skills, including Microsoft Office applications.
• A positive, flexible, and proactive approach to work.
• The ability to work collaboratively as part of a diverse team.
• Experience within a sales administration, order processing, or customer service role.
• Knowledge of print and mailing processes.
• Experience preparing quotations and processing production orders.

While print industry experience would be advantageous, training will be provided in specific areas of the role for the right candidate who demonstrates a strong work ethic and willingness to learn. About the Team You will be joining a team of 31 colleagues, including supported employees and volunteers, all working together to deliver excellent service to our customers. The team is led by the Site Manager, who has overall responsibility for the Leatherhead operation.

We pride ourselves on being adaptable, supportive, and responsive to the changing demands of the business. This is an excellent opportunity to become part of a diverse and collaborative team where your contribution will have a direct impact on our continued growth and success.

Why Join Us?

• Be part of a friendly and supportive team.
• Work in a modern and accessible workplace.
• Receive training and development opportunities.
• Play a key role in a growing business.
• Make a meaningful contribution to customer satisfaction and operational success.

If you are an organised administrator with excellent customer service skills and a desire to work in a dynamic environment, we would love to hear from you.