Sales Administrator

Huntress - Crawley; Redhill; On-site; GBP 22,000 - 28,000; Full time

Job summary

The Sales Administrator role in Redhill is for an organized, customer-focused administrator who supports the sales team from enquiry to delivery, processing quotations and orders, and coordinating with Production, Stores, Engineering and Finance to ensure accuracy and on-time delivery. You will handle customer enquiries by phone and email, maintain CRM/ERP data, and aim for first-time correct orders.

Strong communication, attention to detail and proficient MS Office skills are essential;

Qualifications

• Experience handling customer enquiries, quotations and sales orders.
• Confident communication and a professional approach.
• Strong organisation and ability to juggle priorities.
• Excellent attention to detail.
• Good MS Office skills including Outlook, Word and Excel.
• Experience using a CRM or ERP system.
• Proactive and ownership mindset.
• Ability to work with different teams across a business.

Responsibilities

• Respond to customer enquiries by phone and email.
• Prepare quotations and process customer orders.
• Manage orders from enquiry through to delivery.
• Maintain CRM and ERP data for customers and orders.
• Liaise with internal teams including Production, Stores, Engineering and Finance.
• Arrange deliveries and complete associated documentation.
• Follow up on outstanding orders, delivery details and payments.
• Support warranty claims and customer documentation where required.
• Ensure information is accurate and orders are processed correctly first time.
• Support the wider Sales team with general administration during busy periods.

Skills

Customer enquiries

Communication

Organisation

Attention to detail

MS Office

CRM/ERP experience

Team player

Tools

CRM software

ERP system

Job description

Sales Administrator - Redhill

Are you an organised, customer-focused administrator who enjoys keeping things running smoothly from initial enquiry right through to delivery?

We're looking for a Sales Administrator to join a busy and friendly Sales team within an established business based in Redhill. This is a varied role where you'll be supporting customers, processing quotations and orders and working closely with teams across the business to make sure everything is accurate, on time and delivered with a great level of service.

The role

Working as part of the Sales team, your responsibilities will include:

• Responding to customer enquiries by phone and email
• Preparing quotations and processing customer orders
• Managing orders from initial enquiry through to delivery
• Keeping customers updated on progress and resolving day-to-day queries
• Liaising with internal teams including Production, Stores, Engineering and Finance
• Maintaining accurate customer and order information on CRM and ERP systems
• Arranging deliveries and completing associated documentation
• Following up on outstanding orders, delivery details and payment information
• Supporting warranty claims and customer documentation where required
• Ensuring information is accurate and orders are processed correctly first time
• Supporting the wider Sales team with general administration during busy periods

What we're looking for

You’ll ideally have previous experience within Sales Administration, Customer Service, Order Processing or a similar office-based role, together with:

• Experience handling customer enquiries, quotations and/or sales orders
• Confident communication skills and a professional, friendly approach
• Strong organisation and the ability to juggle multiple priorities
• Excellent attention to detail
• Good Microsoft Office skills, including Outlook, Word and Excel
• Experience using a CRM or ERP system
• A proactive approach and willingness to take ownership
• The ability to work well with different teams across a business

This could be a great opportunity for an experienced Sales Administrator or Customer Service professional looking for a varied role where you can build strong customer relationships, take ownership of the order process and become an important part of a collaborative team.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.