Sales Engineer - After Sales & Spares

Workforce Recruitment and Training; United Kingdom; On-site; GBP 30,000 - 40,000; Full time

Job summary

A well-established manufacturing company in Stourport seeks a Sales Engineer - After Sales & Spares. The role involves supporting customers with technical sales enquiries, producing quotations, and maintaining strong customer relationships. You will also provide commercial support and assist the business through efficient order processing and after-sales services. Ideal candidates will have technical drawing interpretation skills, proficiency in MS Office, and a strong work ethic. This position includes direct customer interaction and collaboration across departments.

Responsibilities

• Act as the first point of contact for customer enquiries via telephone, email, and face-to-face interaction.
• Produce clear, detailed, and accurate quotations and tenders in a timely manner.
• Identify and pursue new business opportunities.

Skills

Ability to read and interpret technical drawings (AutoCAD)

Proficient in Microsoft Office (Word, Excel, PowerPoint)

Strong attention to detail

Good troubleshooting and problem-solving skills

Effective time management and organisational skills

Excellent communication skills

Proactive with the ability to use initiative

Collaborative team player

Tools

Sage 200

CRM systems

Job description

Sales Engineer - After Sales & Spares

Location: Stourport

Hours: Monday-Thursday: 7:30am - 4:00pm (30-minute lunch) Friday: 7:30am - 1:00pm

We are recruiting on behalf of a well-established manufacturing company seeking a Sales Engineer - After Sales & Spares to join their Sales team. This role focuses on supporting customers with technical sales enquiries, producing accurate and competitive quotations, and providing both commercial and technical support to new and existing customers. You will play a key part in maintaining strong customer relationships and supporting the business through efficient order processing and after-sales support.

Key responsibilities include:

• Acting as the first point of contact for customer enquiries via telephone, email, and occasional face‑to‑face interaction
• Understanding, managing, and interpreting customer technical and commercial requirements
• Producing layouts and costed solutions to meet customer needs
• Preparing clear, detailed, and accurate quotations and tenders in a timely manner
• Following up quotations to secure profitable orders
• Maintaining a strong level of product and application knowledge
• Providing pre‑sales technical support and product guidance to customers
• Ensuring orders are processed efficiently and that accurate information is passed to Design and Manufacturing teams
• Keeping customers informed of order progress and resolving any issues promptly
• Maintaining accurate and up-to‑date records of enquiries, quotations, orders, and customer activity
• Identifying and pursuing new business opportunities
• Carrying out occasional customer and site visits
• Supporting the Contracts, Engineering, and Production departments
• Assisting other departments when required and undertaking other reasonable duties within the Sales team

Requirements

• Ability to read and interpret technical drawings (AutoCAD)
• Proficient in Microsoft Office (Word, Excel, PowerPoint)
• Experience using Sage 200 and CRM systems (advantageous)
• Strong attention to detail
• Good troubleshooting and problem‑solving skills
• Effective time management and organisational skills
• Proactive, with the ability to use initiative
• Strong work ethic
• Excellent communication skills
• A collaborative team player