Sales Data Manager

Softcat; Birmingham; Hybrid; GBP 60,000 - 90,000; Full time

Job summary

Softcat is seeking a Sales Data Manager to establish and lead our Sales Data Domain, shaping how sales data is governed, trusted and used across the business.

This cross-functional role works with Data, Sales, Commercial and CRM teams to define a data roadmap and improve data quality, accessibility and reporting.

You will build governance, controls and partnerships with Sales Leadership and CRM stakeholders to ensure timely, accurate data for decision making.

Qualifications

• Experience in data management and data quality.
• Strong knowledge of CRM data, ideally within Microsoft Dynamics 365.
• Experience with metadata, data lineage.
• SQL and data tooling experience (Purview, Profisee, Power BI).
• Ability to translate business requirements into data solutions.
• Excellent analytical and communication skills.

Responsibilities

• Establishing and maintaining the Sales Data Domain, including its scope, key data assets, business rules and governance processes
• Working with the Data Management Lead and wider data leadership team to create a clear sales data roadmap aligned with business goals
• Identifying opportunities to improve sales data through initiatives including CRM transformation, Customer 360, Master Data Management and trusted reporting
• Creating and maintaining standards, policies and procedures for the ownership, handling and use of sales data
• Defining and monitoring data quality measures and driving activity to resolve underlying data issues
• Implementing controls that improve the completeness, accuracy, consistency and timeliness of sales data
• Supporting compliance with data governance, security and data protection requirements
• Collaborating with Data Visualisation, Business Intelligence and Data Engineering teams to improve data availability and usability [Sales Data...nager - JD | Word]
• Building strong relationships with Sales Leadership, Commercial teams, CRM stakeholders and other Data Domain Managers
• Acting as the main point of contact for sales data queries, issues and change requests
• Representing the Sales Data Domain within governance forums and working groups
• Partnering with Sales Operations, Commercial and CRM teams to understand business processes and data requirements within Customer Central, Microsoft Dynamics 365 and related platforms
• Assessing how organisational, process and system changes could affect sales data

Skills

CRM data governance

Data management

Data quality

SQL

Microsoft Dynamics 365

Stakeholder management

Analytical thinking

Cross-functional collaboration

Leadership

Problem solving

Tools

Microsoft Purview

Profisee

Power BI

Job description

Would you like to kick start your career in a supportive, collaborative and innovative company?

Do you enjoy working as part of an enthusiastic, passionate, and collaborative team?

Join our Data Management Team

Would you like to play a key role in shaping how sales data is managed and used across Softcat?

We are looking for a Sales Data Manager to establish and lead our Sales Data Domain. This is a strategic, cross-functional role where you will oversee the lifecycle of sales-related data, ensuring it is trusted, governed, high quality and fit for business use.

Working closely with colleagues across Data, Sales, Commercial and CRM, you will help define our vision for sales data and identify opportunities to improve its quality, accessibility and value across Softcat.

Success. The Softcat Way.

Softcat is one of the UK's leading IT infrastructure providers and a FTSE 250 listed company. Our core values are Passion, Intelligence, Fun, Responsible and Community, and we help our customers use technology to succeed by putting our employees first.

What you'll be doing

• Establishing and maintaining the Sales Data Domain, including its scope, key data assets, business rules and governance processes
• Working with the Data Management Lead and wider data leadership team to create a clear sales data roadmap aligned with business goals
• Identifying opportunities to improve sales data through initiatives including CRM transformation, Customer 360, Master Data Management and trusted reporting
• Creating and maintaining standards, policies and procedures for the ownership, handling and use of sales data
• Defining and monitoring data quality measures and driving activity to resolve underlying data issues
• Implementing controls that improve the completeness, accuracy, consistency and timeliness of sales data
• Supporting compliance with data governance, security and data protection requirements
• Collaborating with Data Visualisation, Business Intelligence and Data Engineering teams to improve data availability and usability [Sales Data...nager - JD | Word]
• Building strong relationships with Sales Leadership, Commercial teams, CRM stakeholders and other Data Domain Managers
• Acting as the main point of contact for sales data queries, issues and change requests
• Representing the Sales Data Domain within governance forums and working groups
• Partnering with Sales Operations, Commercial and CRM teams to understand business processes and data requirements within Customer Central, Microsoft Dynamics 365 and related platforms
• Assessing how organisational, process and system changes could affect sales data

What we need from you

• A strong understanding of sales processes
• Experience working with data in an operational, administrative, analytical or reporting environment
• Experience in data management and data quality
• Knowledge of CRM data, ideally within Microsoft Dynamics 365 or a similar platform
• Excellent analytical and problem-solving skills
• Strong attention to detail and a focus on maintaining accurate, complete and trusted data
• Experience managing data-focused products, platforms, processes or datasets
• Excellent organisation and time-management skills, with the ability to balance multiple priorities
• The ability to translate business requirements into practical data management solutions
• Confidence communicating technical concepts to non-technical stakeholders
• Strong project management, influencing and cross-functional collaboration skills

It would be great if you also had

• An understanding of metadata, data lineage and business data definitions
• Knowledge of SQL
• Experience with Microsoft Purview, Profisee, Power BI or similar data management and reporting tools
• Knowledge of Softcat's sales, customer or commercial landscape, or experience within a similar organisation

Work in a way that works for you

We recognise that everyone is different and that the way in which people want to work and deliver at their best is different for everyone too. In this role, we can offer the following flexible working patterns:

• Hybrid working – 3 days in the office and 2 days working from home
• Working flexible hours - flexing the times you start and finish during the day
• Flexibility around school pick up and drop offs

Working with us

Wherever you work, we want you to experience the freedom and autonomy to realise your potential. You will feel supported by a team that celebrates individuality, encourages different perspectives, and embraces every background.

If you have a disability or neurodiversity, we can provide support or adjustments that you may need throughout our recruitment process or any mitigating circumstance you wish for us to consider. Any information you share on your application will be treated in confidence. You can find out more about life at Softcat and our commitments to diversity and inclusion at jobs.softcat.com/jobs/our-culture/

Here at Softcat, we don't prohibit the use of AI (artificial intelligence) in our application process, as we understand how far it can go to creating a truly equitable candidate experience. That being said, as a culture-driven organisation, we believe that the genuine essence of each person is what truly matters, so we highly encourage you to be as authentically you as possible when submitting your application to showcase your true and whole self.