Sales & Customer Success Admin Specialist

BMC Appointments Ltd; Gateshead; On-site; GBP 21,000 - 27,000; Full time

Job summary

A growing education technology business is seeking a Sales Administrator to support both Sales and Customer Success, handling customer data, live chat, and reporting. The role emphasizes accuracy, confidentiality and timely responses to inquiries to help the team build strong relationships and deliver excellent customer experiences.

You will maintain CRM data, assist with imports/exports, and generate routine reports, contributing to efficient sales processes and data-driven insights for schools

Qualifications

• Good administrative and organisational skills with excellent attention to detail.
• The ability to handle confidential information with discretion and professionalism.
• Strong written and verbal communication skills, particularly when dealing with customers.
• Good IT and data entry skills.
• The ability to manage multiple priorities and work effectively to deadlines.
• A proactive, dependable and collaborative approach.

Responsibilities

• Process and maintain confidential customer data in line with GDPR requirements.
• Ensure CRM records are accurate, complete and consistently maintained.
• Manage data imports, exports and cleansing to maintain data integrity.
• Provide prompt and professional first-line support via live chat and email.
• Respond to customer queries efficiently and professionally.
• Ensure customer interactions are accurately recorded within internal systems.

Skills

Organisational skills

Attention to detail

Communication skills

Data entry

IT skills

Multitasking

Tools

CRM software

Live chat tools

Reporting tools

Job description

A growing education technology business is seeking a Sales Administrator to support both Sales and Customer Success, handling customer data, live chat, and reporting. The role emphasizes accuracy, confidentiality and timely responses to inquiries to help the team build strong relationships and deliver excellent customer experiences.

You will maintain CRM data, assist with imports/exports, and generate routine reports, contributing to efficient sales processes and data-driven insights for schools