Sales & Customer Success Admin (Hybrid)

Clear Utility Solutions Ltd.; Northampton; Hybrid; GBP 26,000 - 34,000; Full time

Benefits offered by this job

33 days holiday

Flexible working

Paid training

Team events

Job summary

Clear Utility Solutions Ltd. in Northampton is seeking a highly organized Sales & Customer Support Administrator to join our friendly team. This hybrid role blends sales administration, customer service and business support, ideal for someone who enjoys working with people, solving problems and delivering accurate results.

You will maintain CRM records, process sales, support contract renewals and aid planning and events. The role offers 33 days holiday incl.

Qualifications

• Excellent organisational and administrative skills.
• Strong written and verbal communication skills.
• Excellent customer service and relationship management skills.
• Good problem solving and analytical ability.
• Experience using CRM systems and sales tools.

Responsibilities

• Process sales accurately using the Sales Tracker and CRM.
• Complete manual sales uploads where required.
• Add and monitor web leads within the CRM.
• Maintain accurate customer records and ensure CRM data integrity.
• Monitor sales processing to identify and resolve errors.
• Support the sales team with objection handling where appropriate.
• Raise, manage and resolve customer queries in a timely manner.
• Liaise with suppliers and customers to resolve complex issues.
• Track customer queries through to completion with updates.
• Build strong relationships with customers and suppliers to improve service.
• Collect, analyse and report business data as required.
• Assist with planning and organisation of meetings and events.
• Support marketing activities, including case studies and branded materials.
• Provide general administrative support to the wider business.

Skills

Organizational skills

Attention to detail

Communication skills

Customer service

Problem solving

CRM experience

Microsoft Excel

Outlook

Tools

CRM systems

Sales Tracker

Microsoft Excel

Word

Outlook

Job description

Clear Utility Solutions Ltd. in Northampton is seeking a highly organized Sales & Customer Support Administrator to join our friendly team. This hybrid role blends sales administration, customer service and business support, ideal for someone who enjoys working with people, solving problems and delivering accurate results.

You will maintain CRM records, process sales, support contract renewals and aid planning and events. The role offers 33 days holiday incl.