Sales & Customer Service Executive

DCTUK.com; Liverpool; On-site; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Private medical insurance

Pension scheme

Performance bonus

Career progression

Job summary

DCTUK is looking for a Sales & Customer Service Executive to join our Liverpool team. This role blends phone-based sales with solid administrative work, including logging calls, keeping notes, and managing your CRM pipeline.

We offer a starting salary of £28k–£30k, plus a performance bonus, private medical insurance, a pension scheme, and opportunities to progress into leadership, marketing, contracts or showroom management. Hours are 8:30am–5:30pm, Monday to Friday.

Qualifications

• Must have strong administrative skills and attention to detail.
• Good verbal communication and confident telephone manner.
• Reliable with ability to follow processes and timelines.
• Experience in maintaining accurate CRM records and notes.
• Willingness to learn and progress within the company.
• Sales or admin experience is a bonus.

Responsibilities

• Handle inbound and outbound calls to new and existing customers.
• Keep detailed, accurate notes on every customer conversation.
• Follow up with customers as promised.
• Maintain pipeline and CRM records to reflect current status.
• Build long‑term relationships through consistent, genuine service.
• Adhere to the company sales process step by step.

Skills

Phone sales

Administrative skills

CRM experience

Note-taking

Pipeline management

Customer service

Team player

Tools

CRM software

Microsoft Office

Job description

DCTUK is looking for a Sales & Customer Service Executive to join our sales team. We're a family-run business, and we're looking for someone who wants to build a proper long-term career with us — with hands‑on training, real progression, and a pay structure that grows as you do.

This role blends phone-based sales with strong administrative skills. We believe good selling comes from the basics done well: keeping accurate notes, following our process, giving customers great service, and always following up when you say you will.

The role

You'll handle inbound and outbound calls with new and existing customers, manage your own pipeline, and make sure every conversation is properly logged and followed up on time. Alongside the phone work, you'll keep clear, accurate records so there's always a good picture of where things stand with each customer.

What's in it for you

• Starting salary between £28k-£30k depending on experience, plus a performance‑related bonus that rewards consistency
• Free lunch every Friday
• Private medical insurance that improves the longer you stay with us
• A proper pension scheme (our contribution grows as you progress)
• One‑to‑one coaching and training from people who know the business well
• Genuine opportunities to progress into leadership, marketing, contracts or showroom management

Responsibilities

• Receive inbound calls and make outbound calls to new and existing customers
• Keep detailed, accurate notes on every customer conversation
• Follow up with customers when you say you will, every time
• Keep your pipeline and CRM records clean, organised and up to date
• Build long‑term customer relationships through consistent, genuine service
• Follow our sales process properly, step by step
• Take the time to understand our customers before you speak with them

What we're looking for

• Someone with a good head for admin - organised, methodical, and happy managing detail
• A confident, friendly telephone manner
• Reliability - if you say you'll do something, you do it
• A careful note‑taker who understands that good records make a real difference
• Resilience - a knockback here and there won't put you off
• A willingness to learn and stick to a process that works
• Someone who enjoys being part of a close‑knit office team
• Sales or admin experience is a bonus

About DCTUK

We're DCTUK, a family‑run business flipping the flooring world on its head. Strong brand, great culture, and some serious customers along the way — Netflix, Starbucks, McDonald's, Tesco, Manchester Airport, the UK Government, the NHS and plenty more.

This full time, permanent role is based in Aintree, Liverpool. Hours are 8.30am to 5.30pm Monday to Friday with a 1 hour lunch break. 20 days holiday + bank holidays.