Internal Sales & Customer Service Executive

Universal Business Team; Sidcup; On-site; GBP 35,000 - 40,000; Full time

Benefits offered by this job

Company-wide bonus scheme

On-site parking

Training and development

Job summary

Universal Business Team seeks an Internal Sales Executive & Customer Service Executive in Sidcup for an office-based role. The position balances customer service with proactive account development, helping grow customer accounts through outbound calls and order processing.

You will engage with existing customers, manage inquiries, support field sales, and contribute to a collaborative, metrics-driven sales environment.

Qualifications

• Experience in internal sales and account management.
• Excellent telephone communication and customer service skills.
• Able to manage multiple priorities in a busy office.

Responsibilities

• Conduct regular outbound account management calls to existing customers.
• Follow up on promotions and encourage repeat business.
• Process orders accurately through the ERP system.
• Respond promptly to customer inquiries and order requests.
• Support field sales with appointments, quotes and updates.
• Contact prospective customers to introduce the business and share product catalogues.
• Maintain accurate customer records and assist sales administration.
• Collaborate with colleagues to maximise retention and revenue opportunities.

Skills

Internal sales

Customer service

Account management

Telephone communication

Organised

Multitasking

Tools

ERP system

Job description

Internal Sales Executive & Customer Service Executive

Location: Sidcup, Kent (Office Based)
Salary: £35,000 to £40,000 DOE + Company Bonus

Hours: 08.30am-5pm Monday to Friday (Flexibility if needed)

Are you someone who enjoys building relationships over the phone and spotting opportunities to grow customer accounts? Do you thrive in a fast-paced environment where great customer service and commercial awareness go hand in hand?

If this sounds like you, a leading wholesale supplier in the healthcare and pharmacy sector is looking for an Internal Sales Executive & Customer Service Executive to join its growing team. This is an excellent opportunity to join a stable, family-owned business where your contribution will directly support customer growth and business success.

About the Company

Our client is a respected wholesale distributor supplying healthcare and toiletry products to thousands of customers across the UK. With a long-standing reputation for exceptional service, a loyal customer base of over 3,000 accounts, and ambitious plans to grow from £8m to £10m+ turnover, they continue to invest in both their people and processes.

What’s the role about?

You’ll be at the heart of the customer journey, balancing customer service with proactive account development.

Key Responsibilities

• Conduct regular outbound account management calls to an established customer base.
• Follow up promotional activity and encourage repeat business from existing customers.
• Process sales orders accurately through the ERP system.
• Respond professionally to incoming customer enquiries and order requests.
• Support field sales representatives with appointment booking, quotes and customer updates.
• Contact prospective customers to introduce the business and distribute product catalogues.
• Maintain accurate customer records and support wider sales administration activities.
• Work collaboratively with colleagues to maximise customer retention and revenue opportunities.

About You

We're looking for someone who is:

• Experienced in internal sales, customer service, account management.
• Confident and engaging on the telephone.
• Commercially minded with a natural ability to build rapport.
• Organised, proactive and comfortable managing multiple priorities.
• A strong communicator with a friendly and professional approach.
• Comfortable working within a busy office-based environment.
• Keen to contribute to a collaborative, values-led business culture

What’s in it for you?

• Competitive salary of £35,000 to £40,000 depending on experience.
• Company-wide bonus scheme linked to business performance.
• 24 days holiday plus bank holidays.
• On-site parking and accessible via public transport.
• Comprehensive training on products, systems and processes.
• Join a close-knit, supportive team where your voice is heard and your contribution makes a difference.

IND25