Customer Experience Executive

Dms Reprographics Ltd; Bolton; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Company car

23 days holiday plus bank holidays

On site Café

Regular (paid for) team building nights

Dress down Fridays with drinks after work

Company Pension Plan

Performance related bonus scheme

On-site Parking

Employee Discounts

No weekend working

Job summary

A leading reprographics company in Bolton seeks a dedicated Account Manager to oversee key clients and enhance relationships. The successful candidate will manage a portfolio, conduct onboarding processes, and create sales strategies to drive revenue growth. Ideal candidates will have experience in customer service, ideally within technology, and excellent communication skills. Benefits include a company car, generous holiday, team-building events, and pension plans, with no weekend work required.

Qualifications

• Previous experience in customer service or a customer-facing role.
• Ability to understand customer needs and brainstorm solutions.

Responsibilities

• Manage a portfolio of key accounts.
• Act as the first point of contact for clients.
• Lead the onboarding process for new clients.
• Create sales plans to generate additional revenue.
• Ensure client satisfaction through regular communication.

Skills

Confident & enthusiastic self-starter

Ability to build and maintain strong professional relationships

Use of CRM system (ideally Salesforce)

Familiar with Microsoft Office packages

Ability to present and lead

Full UK driving licence

Job description

Key Role

After an excellent start to the year, we are looking to recruit a new role into the business to look after our key clients on a regular basis. This will entail managing our clients both to maintain existing relationships and cross‑sell our range of services to increase sales. Duties include, but are not limited to:

• Managing a portfolio of our key accounts
• Acting as the first point of contact for these clients, building strong relationships
• Undertake the on‑boarding process for new clients, leading communication
• Educating our clients on our divisions and products to increase frequency of sale
• Providing accurate status reports of existing accounts and new clients
• Create plans to address client’s business needs
• Create a sales plan to generate additional revenue
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and elevate issues as appropriate
• Study competition to find new ways to retain customers
• Collaborate with internal teams to address customer’s needs
• Collaborate with partners to keep up to date with new products coming to market and ensure clients who will benefit are informed
• Ensuring client contact is recorded and kept up to date on The DMS Digital Group systems

In this role, you should be an excellent communicator who is able to grasp customer needs and brainstorm ways to fulfil them. It would be ideal if you have previous experience in the technology industry in a Customer Service type role and are looking for the next step in your career, but we are also interested in speaking with you if you have a background in travel, hospitality or any other customer‑facing role.

Key Skills & Experience

• Confident & enthusiastic self‑starter
• Ability to build and maintain strong professional relationships
• Use of CRM system (ideally Salesforce) is preferable but not required
• Familiar with Microsoft Office packages
• Ability to present and lead
• Full UK driving licence required for this role

Benefits

• Company car
• 23 days holiday plus bank holidays
• On site Café
• Regular (paid for) team building nights
• Dress down Fridays with drinks after work (when allowed)
• Company Pension Plan
• Performance related bonus scheme
• On‑site Parking
• Employee Discounts
• No weekend working