Customer Sales Executive

Cameo Consultancy (Recruitment) Limited; Banbury; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Commission

Excellent benefits

Friendly team

Job summary

Cameo Consultancy (Recruitment) Limited in Banbury is seeking a Customer Sales Executive to join its busy, customer-focused team. You will handle inquiries, process orders, and prepare quotations while guiding customers to the best product solutions.

You will work closely with sales, production and warehouse colleagues to deliver excellent service, aiming to meet personal and team targets for revenue and quotation conversions.

Qualifications

• At least 1 year of experience in a busy customer service or sales environment.
• Proven track record of meeting targets.
• Confident communication by phone and in writing.
• Customer-first approach with rapport-building.
• Strong attention to detail and good organisational skills.

Responsibilities

• Handle inbound calls and process orders accurately.
• Respond to enquiries and quotation requests by phone and email.
• Prepare tailored quotations by understanding customer needs.
• Identify upsell and cross-sell opportunities.
• Follow up quotations to convert opportunities into orders.
• Keep customer records and order information accurate.
• Collaborate with sales, production, warehouse and external suppliers to deliver excellent service.
• Manage incoming enquiries through an email management system and stay on top of workload.
• Work towards individual and team targets for revenue and quotation conversions.

Skills

Customer service

Sales experience

Communication skills

Organisational skills

MS Office

Tools

CRM software

Job description

We're working with an established, international business looking for a Customer Sales Executive to join its friendly, fast-paced team on a full time, permanent basis.

This is a great opportunity for someone who enjoys speaking to customers, building relationships and turning enquiries into sales.You'll be helping customers find the right products, preparing quotations and making sure every interaction is a positive one, while playing an important part in the team's sales performance.

What will you be doing?

• Handling inbound customer calls and processing orders accurately and efficiently
• Responding to customer enquiries and quotation requests by phone and email
• Preparing tailored quotations by understanding customer needs and recommending suitable products
• Identifying opportunities to upsell, cross-sell and suggest alternative products to increase sales
• Following up on quotations to help convert opportunities into orders
• Keeping customer records and order information accurate and up to date
• Working closely with sales, production, warehouse teams and external suppliers to deliver excellent customer service
• Managing incoming enquiries through an email management system and keeping on top of your workload
• Working towards individual and team targets, including sales revenue and quotation conversion

What are we looking for?

We'd love to hear from people who have:

• At least one year's experience in a busy customer service or customer sales environment
• Previous sales experience and a track record of working towards targets
• Confident communication skills, both over the phone and in writing
• A customer-first approach, with the ability to build rapport and understand what people need
• Strong attention to detail and good organisational skills
• A proactive attitude, with the confidence to spot opportunities and follow things through
• Good IT skills, including Microsoft Office

Most importantly, you'll enjoy working as part of a team, take pride in getting things right and be motivated by delivering a great customer experience while helping to grow sales.

What's in it for you?

Competitive salary plus commission and excellent benefits.You'll also be joining a well-established business with a strong product offering, a collaborative team environment and the opportunity to develop your customer sales skills.

If you're commercially minded, enjoy building customer relationships and want a role where customer service and sales go hand in hand, we'd love to hear from you.