Sales & Customer Service Advisor

Confidential; Isleworth; On-site; GBP 11,000 - 18,000; Part time

Job summary

Confidential in Brentford is seeking a Permanent Part-Time Sales & Customer Service Advisor to join their team at the Brentford offices. The role is 20 hours per week, with a salary up to £13.22 per hour plus uncapped commission.

You will handle inbound and outbound sales calls, respond to customer enquiries by phone and email, build strong customer relationships, tailor quotations, and identify upsell opportunities.

Qualifications

• At least 2 years' experience within a call/contact centre environment.
• Excellent communication and relationship-building skills.
• Strong customer service and organisational abilities.
• Confidence using CRM systems and Microsoft Office.

Responsibilities

• Handling inbound and outbound sales calls.
• Responding to customer enquiries by phone and email.
• Building strong relationships with new and existing customers.
• Understanding customer needs and providing tailored quotations.
• Identifying opportunities to upsell additional products and services.
• Processing deposits and arranging follow-up contact.
• Maintaining accurate customer information on the CRM system.
• Delivering excellent customer service and escalating complaints when required.

Skills

Call centre experience

Sales ability

Customer service

Communication skills

CRM experience

Tools

CRM systems

Microsoft Office

Job description

Permanent Part-Time Sales & Customer Service Advisor
Brentford 20 hours per week Up to 13.22 per hour + Uncapped Commission
Are you a confident, customer-focused individual with a natural flair for sales?
We are recruiting on behalf of a well-established national storage company for a Permanent Part-Time Sales & Customer Service Advisor to join their team based at their Brentford offices.
This is a great opportunity for someone who enjoys speaking with customers, building relationships and achieving results.

The Role

• Handling inbound and outbound sales calls
• Responding to customer enquiries by phone and email
• Building strong relationships with new and existing customers
• Understanding customer needs and providing tailored quotations
• Identifying opportunities to upsell additional products and services
• Processing deposits and arranging follow-up contact
• Maintaining accurate customer information on the CRM system
• Delivering excellent customer service and escalating complaints when required

About You

• At least 2 years' experience within a call/contact centre environment
• A natural sales ability and positive, "can-do" attitude
• Excellent communication and relationship-building skills
• Strong customer service skills
• Good organisation and attention to detail
• Confidence using Microsoft Office and CRM systemsA results-driven approach and the ability to work well within a small team
• Previous complaint-handling experience would be advantageous

Hours & Salary

• Permanent, Part-Time: 20 hours per week
• Salary: Up to 13.22 per hour + uncapped commission
• Location: Brentford, TW7
• The working pattern will include:
• Saturday: 9:00am to 5:00pm
• Sunday: 10:00am to 4:00pm
• 6 additional hours during the week