Inbound Call Sales Advisor

Confidential; Brentford; On-site; GBP 26,000 - 42,000; Full time

Benefits offered by this job

Uncapped commission

Benefits

Job summary

Confidential is seeking an Inbound Sales Advisor for our Brentford, West London operation. This role focuses on converting warm inbound enquiries into sales within a busy contact centre, delivering consultative service and building rapport with customers.

You’ll handle inbound inquiries, tailor quotations, and upsell where appropriate, while aiming to meet individual and team targets. Weekend work is occasional; the position offers a base salary plus uncapped commission and benefits.

Qualifications

• 2+ years experience in a contact centre or similar environment.
• Strong background in customer service and sales.
• Experience converting enquiries into sales.
• Experience using CRM systems and Microsoft Office.

Responsibilities

• Handle a high volume of inbound sales enquiries.
• Speak with new and existing customers by phone and email.
• Understand customer requirements and propose suitable solutions.
• Provide tailored quotations and explain products/services clearly.
• Convert warm enquiries into sales and upsell where possible.
• Take deposits and process customer information accurately.
• Maintain CRM records and follow-up on leads.
• Support team and contribute to achieving sales targets.
• Resolve customer queries and escalate complaints when needed.

Skills

Inbound sales

Customer service

CRM experience

Communication skills

Telephone sales

Tools

CRM software

Microsoft Office

Job description

Inbound Sales Advisor - Contact Centre

Location: Brentford, West London
Salary: Up to 28,000 basic + Uncapped Commission + Benefits
Job Type: Full-Time, Permanent
Weekend Working: Around 1 weekend per month, sometimes less

Are you a strong customer-focused salesperson who enjoys converting warm enquiries rather than spending your day cold calling?

We're recruiting for an Inbound Sales Advisor to join an established and growing business in Brentford.

This is a genuine sales role within a busy contact centre, but with a major difference - approximately 95% of enquiries are inbound, meaning you'll be speaking with customers who have already expressed an interest in the service.

You'll be responsible for understanding what the customer needs, recommending the right solution and converting enquiries into sales while delivering an excellent customer experience.

With a basic salary of up to 28,000 plus uncapped commission, this is an excellent opportunity for someone who enjoys sales, targets and earning potential but wants to move away from heavily outbound or cold-calling environments.

The Role

You’ll manage customer enquiries from initial contact through to sale, building rapport quickly and providing a professional, consultative service.

Your responsibilities will include:

• Handling a high volume of predominantly inbound sales enquiries
• Speaking with both new and existing customers by telephone and email
• Understanding customer requirements and recommending the most suitable solution
• Providing tailored quotations and clearly explaining products and services
• Converting warm enquiries into sales
• Identifying opportunities to upsell additional products and services
• Taking deposits and accurately processing customer information
• Scheduling follow-up calls where required
• Maintaining detailed and accurate information on the CRM system
• Building strong, long-lasting customer relationships
• Supporting team and individual sales targets
• Resolving customer queries and escalating complaints appropriately
• Developing excellent knowledge of the company's services and how they compare within the market

The position combines sales and customer service, so the ability to build trust with customers rather than simply relying on a scripted approach will be important.

About You

We're looking for someone who is naturally confident, engaging and commercially minded.

Ideally, you’ll have:

• At least 2 years previous experience within a contact centre
• A strong background in customer service and sales
• The ability to build rapport quickly over the phone
• Experience converting enquiries into sales
• Confidence working towards individual and team targets
• Strong verbal and written communication skills
• A consultative approach to selling
• Good organisation and attention to detail
• Experience using CRM systems and Microsoft Office
• A positive, proactive and resilient approach
• The ability to work effectively as part of a close-knit team

Above all, you’ll be someone who is genuinely motivated by results and brings a positive can-do attitude to the team.

What's on Offer?

• Basic salary up to 28,000
• Uncapped commission
• Predominantly inbound warm enquiries - approximately 95%
• Around 1 weekend per month, sometimes less
• Full-time, permanent position
• Supportive and established team
• Ongoing training and development
• Opportunity to build a long-term career within a successful and growing business
• Genuine earning potential for strong performers
• A sales environment focused on customer needs rather than high-volume cold calling

This would be a great move for an experienced Contact Centre Sales Advisor, Inbound Sales Advisor, Telesales Advisor, Customer Sales Advisor or Sales Executive who wants strong earning potential while working with customers who are already interested in the service.

BBH36070