Sales & Customer Service Advisor

Pertemps London; Greater London; On-site; GBP 14,000 - 15,000; Part time

Job summary

Pertemps London seeks a Permanent Part-Time Sales & Customer Service Advisor based at Brentford to handle inbound and outbound calls, answer enquiries by phone and email, and build lasting client relationships.

The role emphasizes tailoring quotations, upselling opportunities, and accurate CRM data, with a 20‑hour week and uncapped commission in a supportive environment.

Qualifications

• At least 2 years' experience within a call/contact centre environment.
• A natural sales ability and positive, can‑do attitude
• Excellent communication and relationship‑building skills
• Strong customer service skills
• Good organisation and attention to detail
• Confidence using Microsoft Office and CRM systems
• A results‑driven approach and the ability to work well within a small team
• Previous complaint‑handling experience would be advantageous

Responsibilities

• Handling inbound and outbound sales calls
• Responding to customer enquiries by phone and email
• Building strong relationships with new and existing customers
• Understanding customer needs and providing tailored quotations
• Identifying opportunities to upsell additional products and services
• Processing deposits and arranging follow‑up contact
• Maintaining accurate customer information on the CRM system
• Delivering excellent customer service and escalating complaints when required

Skills

Call centre experience

Sales skills

Customer service

CRM systems

MS Office

Relationship building

Tools

CRM systems

Microsoft Office

Job description

Permanent Part-Time Sales & Customer Service Advisor

Based in Brentford, London, this part‑time, permanent Sales & Customer Service Advisor position offers 20 hours weekly at £13.22 hourly, plus uncapped commission. Working for a national storage firm through Pertemps London, the successful candidate handles inbound and outbound sales calls, answers enquiries via phone and email, and builds relationships with new and existing clients. Key duties include understanding customer requirements, preparing tailored quotations, and identifying chances to grow accounts. Applicants need confidence, a customer-focused approach, and a natural flair for selling. The role suits someone who enjoys conversing with people, developing rapport, and achieving targets within a supportive setting.

We are recruiting on behalf of a well‑established national storage company for a Permanent Part-Time Sales & Customer Service Advisor to join their team based at their Brentford offices.

This is a great opportunity for someone who enjoys speaking with customers, building relationships and achieving results.

The Role

• Handling inbound and outbound sales calls
• Responding to customer enquiries by phone and email
• Building strong relationships with new and existing customers
• Understanding customer needs and providing tailored quotations
• Identifying opportunities to upsell additional products and services
• Processing deposits and arranging follow‑up contact
• Maintaining accurate customer information on the CRM system
• Delivering excellent customer service and escalating complaints when required

About You

• At least 2 years' experience within a call/contact centre environment
• A natural sales ability and positive, can‑do attitude
• Excellent communication and relationship‑building skills
• Strong customer service skills
• Good organisation and attention to detail
• Confidence using Microsoft Office and CRM systems
• A results‑driven approach and the ability to work well within a small team
• Previous complaint‑handling experience would be advantageous

Hours & Salary

Permanent, Part‑Time: 20 hours per week

Salary: Up to £13.22 per hour + uncapped commission

Location: Brentford, TW7

Working Pattern

• Saturday: 9:00am to 5:00pm
• Sunday: 10:00am to 4:00pm
• 6 additional hours during the week