Customer Service & Sales Advisor

Search Consultancy Ltd; Bradford; Hybrid; GBP 25,000 - 42,000; Full time

Benefits offered by this job

No weekends

Early finish Fridays

Uncapped bonus

Hybrid working

25 days holidays

Job summary

Search Consultancy Ltd. is recruiting a Customer Service & Sales Advisor in Bradford to deliver outstanding customer experiences while driving sales. The role is full-time and permanent with hybrid working after probation.

You will respond to inbound calls and warm leads, explore needs, and guide customers to the right insurance solution. The position offers a basic salary of 24,735 with an uncapped bonus and generous holidays.

Qualifications

• Experience in customer-facing role or similar environment.
• Excellent communication and active listening skills.
• Friendly, empathetic and professional approach to service.

Responsibilities

• Respond to inbound calls and warm website leads for insurance renewals.
• Understand customer needs and guide them to the right solution.
• Handle queries professionally to ensure a positive interaction.
• Put customers at the heart of every interaction to deliver first-class service.

Skills

Customer service

Communication

Empathy

Sales

Call centre

Job description

Customer Service & Sales Advisor

• Location: Bradford, BD3
• Salary: 24,735 basic + uncapped bonus
• Hours: Mon-Thurs 9am-5:30pm Fri 10am-4pm
• Contract: Full-time, permanent
• Holidays: 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays
• Hybrid working - following completion of probation period

Are you passionate about delivering outstanding customer experiences and looking for a role that combines service with sales?

Join a fast-growing Bradford-based business as a Customer Service & Sales Advisor, where your enthusiasm and people skills will be rewarded with great pay, supportive training, and real career development.

What You’ll Be Doing:

• Responding to inbound calls and warm leads from customers who've requested a call via the website (dealing with the renewal process for an insurance policy)
• Taking a consultative approach to understand customer needs and guide them to the right solution
• Handling queries professionally and efficiently, ensuring every interaction is a positive one
• Putting the customer at the heart of everything you do, delivering a first-class experience

What We’re Looking For:

• Previous experience in a customer-facing role such as retail, hospitality, contact centre, sales, or a similar environment, or a recent graduate eager to kick-start their career.
• Excellent communication and active listening skills, with the ability to build rapport quickly.
• A friendly, empathetic, and professional approach, with a genuine passion for delivering outstanding customer service.

What’s in it for you?

• No weekends - enjoy a healthy work-life balance
• Early finish Fridays - start your weekend sooner
• Uncapped bonus - your effort directly impacts your earnings
• Hybrid working - flexibility to work from home following probation period (2 days per week from home)
• Holidays - 25 days + bank holidays + option to buy/sell 5 days + additional leave for international holidays

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.