Administrator/Receptionist Temporary

Acorn Training Ltd.; Newcastle upon Tyne; Hybrid; GBP 15,000 - 21,000; Part time

Job summary

Acorn Training Ltd. in Newcastle Under Lyme is seeking an Administrator/Receptionist to cover a temporary contract. You will be the first point of contact for visitors and deliver high-quality customer service both verbally and administratively.

Responsibilities include managing the reception, handling correspondence, organising meetings, processing petty cash, and ensuring GDPR compliant paperwork. Training for Fire Warden and First Aid will be provided.

Qualifications

• GCSE English and Maths (A-C/9-4) required.
• NVQ Level 2 in customer service is desirable.
• NVQ Level 2 in Administration desirable.
• IT qualification desirable.
• Experience in a public facing role is essential.
• Experience with Word, Excel and Outlook is essential.
• Experience in petty cash or financial management is desirable.
• Knowledge of education Restart sector is desirable.
• Excellent customer service and organisation skills are essential.

Responsibilities

• Welcome visitors and manage the front desk and sign-in sheets.
• Handle reception correspondence: calls, emails, letters and packages.
• Process travel and participant spends with auditable records.
• Organise meetings and manage centre rooms.
• Oversee catering for events and record related spends.
• Data entry and updating records/databases.
• Coordinate course referrals and enrolments / attendance.
• Petty cash management and reconciliation.
• Fire Warden and First Aid training will be provided.
• Support team to achieve objectives in a busy office.

Skills

Customer service

Organisation

Microsoft Office

IT qualification

Education

GCSE English & Maths

NVQ 2 in customer service

NVQ 2 in Administration

IT qualification

Tools

Microsoft Office

Job description

Administrator/Receptionist Temporary

Department: Employability

Employment Type: Contract

Location: Newcastle Under Lyme

Reporting To: Keely Williams

Compensation: £12.71 / hour

Description

We reserve the right to close this advertisement at any time if we receive suitable applications for the role. To be the first point of contact for all visitors to Acorn Training, to maintain the highest customer service standards and effectively deliver our front of house services both verbally and administratively.

Key Responsibilities and Key Performance Indicators

• Managing the reception area, including welcoming customers and guests and updating sign in sheets
• Managing company correspondence, including phone calls, emails, letters, and packages
• Accurate processing of travel and participant spends to ensure that auditable evidence is in place in line with the requirements
• Organising meetings, scheduling appointments and managing the centre rooms
• Overseeing catering during company events and for relevant participants/learners and accurately recording spends
• Performing data entry roles, including updating records and databases
• Communicate with appropriate staff for course referrals.
• Communicate with all relevant staff regarding enrolments and attendance for any courses held.
• Petty cash management and reconciliation.
• Fire Warden – Training will be provided for this.
• First Aid – Training will be provided for this.
• Course enrolments and setting up assessments for training participants before enrolment onto any courses.
• Explaining courses to external/internal people.
• Check stock for refreshments, Learning resources and cleaning products.
• Updating jobs boards
• Support jobs fair within the company
• Handling any paperwork correctly working within GDPR parameters.
• Supporting the team to achieve their objectives in a busy office.

Key Performance Indicators

• Monthly 1-2-1s with the centre manager
• Enrolment targets
• Account management using our bespoke software and audit of this process.
• Regular audits of petty cash.

Skills, Knowledge and Expertise

Qualifications and specific training

• GCSE (or equivalent) in English Language and Mathematics A-C/9-4 (essential)
• NVQ Level 2 in customer service (desirable)
• NVQ Level 2 in Administration (desirable)
• IT qualification (desirable)

Experience

• Previous experience in a public forward-facing role. (essential)
• Microsoft office in particular Word, Excel and Outlook experience (essential)
• Experience in financial management, or dealing with petty cash (desirable)

Knowledge

• Knowledge of the education and Restart sector (desirable)

Skills

• Excellent customer service skills (essential)
• Excellent organisation skills (essential)

We welcome applications from all suitably-qualified candidates, irrespective of gender, disability, marital or parental status, ethnic or social origin, religion, belief, or sexual orientation. In addition, during the various stages of recruitment, reasonable adjustments can be taken to ensure equal opportunities for candidates with disabilities or special needs.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.