Administrator & Booking Coordinator

Siamo Recruitment a division of Siamo Group; Cranfield; Presencial; GBP 16.000 - 23.000; Jornada completa

Descripción de la vacante

Siamo Recruitment, a division of Siamo Group, is seeking a meticulous Booking & Training Administrator to join a busy team in Cranfield on a 6–12 month temporary contract.

The role blends administration, customer service, and event support, with around 30% admin and 70% bookings, training and events. You will manage enquiries, bookings and attendee data, ensuring GDPR-compliant processes.

Formación

• Strong IT skills with Microsoft Office (Outlook, Teams, Excel).
• Able to learn new systems quickly.
• Excellent organisational skills and attention to detail.
• Clear written and verbal communication.
• Professional telephone manner and customer focus.

Responsabilidades

• Act as first point of contact for email and phone enquiries.
• Manage a shared inbox and route queries to the right team.
• Maintain contact databases and GDPR-compliant mailing lists.
• Arrange venues, catering and travel for training events.
• Support administration for board meetings and key events.
• Coordinate bookings, training, attendance records and materials.
• Assist with invoices, payments and records with finance.
• Promote training courses via emails, social channels and websites.
• Provide on-site support at major conferences and events.

Herramientas

Microsoft Office

Outlook

Teams

Excel

Descripción del empleo

Bookings & Training Administrator

Temporary Contract 6 12 Months Hours Per Week

Pay: £14.31
Location: Cranfield

Are you an organised, IT-savvy self-starter who enjoys keeping things running smoothly, juggling different tasks and learning new systems?

We're recruiting on behalf of our client for a Bookings & Training Administrator to join a busy, varied team on a temporary basis for the next 6 12 months.

This is a fantastic opportunity for someone who enjoys a mix of administration, customer service, training coordination and event support. Around 30% of the role will focus on general administration, with the remaining 70% dedicated to bookings, training and events.

You'll be a key point of contact for email and telephone enquiries, helping ensure everything runs efficiently, from training course bookings and delegate queries to supporting a major annual conference.

What you'll be doing Administration & Office Support

• Act as the first point of contact for email and telephone enquiries, using Microsoft Outlook and Teams.

• Manage a shared inbox, ensuring enquiries are responded to promptly, resolved where possible or directed to the appropriate team member.

• Maintain and update contact databases, ensuring records are accurate and up to date.

• Prepare and distribute email bulletins, manage mailing lists and handle subscription requests in line with GDPR requirements.

• Arrange meeting rooms, venues and catering for internal and external meetings.

• Collate health and safety risk assessments and maintain records of safety equipment, including PPE.

• Support office supplies ordering and coordinate team events and staff development days.

• Provide administrative support for Board meetings, including arranging meetings, preparing agendas, taking minutes and coordinating invitations.

• Assist with maintaining company records and ensuring relevant information is kept up to date.

Bookings, Training & Events

• Manage training course enquiries, including bookings, availability, fees, payments, membership queries and booking amendments.

• Maintain accurate booking records and update spreadsheets to track course attendance and delegate information.

• Register attendees onto online learning platforms, with training provided on the relevant systems.

• Track training bookings and follow up with delegates, providing reminders and helping resolve any issues.

• Coordinate venues, travel arrangements and course materials for in-person training sessions.

• Provide administrative support to trainers, course leaders and presenters.

• Liaise with finance colleagues regarding invoices, payments, receipts and booking records.

• Support the promotion of training courses and events through email campaigns, social media, newsletters and website updates.

• Assist with the organisation of a large annual conference, managing delegate enquiries, bookings, payments, attendance lists and booking changes.

• Support conference arrangements, including accommodation, travel, venues and sponsor coordination.

• Attend key events where required, providing on-site support with registration, delegate enquiries, venue liaison and sponsor requirements.

What we're looking for

We're looking for someone who is proactive, adaptable and confident managing a varied workload. You'll enjoy working independently, but you'll also be a supportive team player who isn't afraid to ask questions and get stuck in.

Ideally, you'll have:

• Strong IT skills and confidence using Microsoft Office, particularly Outlook, Teams and Excel.

• The ability to learn new systems and software quickly.

• Excellent organisational skills and attention to detail.

• Confident written and verbal communication skills.

• A friendly, professional telephone manner and a customer-focused approach.

• The ability to manage competing priorities and meet deadlines.

• A self-starting attitude, with the initiative to identify what needs doing and take ownership.

• The confidence to work with different people, from delegates and trainers to senior colleagues and external stakeholders.

Experience in administration, bookings, training coordination, customer service or event support would be advantageous. Experience with databases, online booking platforms or learning management systems would also be beneficial, although training will be provided on relevant systems.