Sales Customer Service Administrator

i2i Recruitment Limited; Cheltenham; Vor Ort; GBP 20.000 - 26.000; Vollzeit

Benefits dieser Stelle

Bonus scheme

Generous holiday allowance

Pension benefits

Early finish Fridays

Zusammenfassung

i2i Recruitment Limited is seeking a customer-focused administrator in Cheltenham to join a growing team. The role combines customer service, administration and sales support, with a focus on building strong relationships with customers and suppliers.

You will process orders and quotations, respond to enquiries, raise purchase orders, and maintain accurate records. A proactive, detail‑oriented approach and strong Excel skills are essential.

Qualifikationen

• Previous experience in a customer service, sales administration or office administration role.
• Knowledge of Sage 50
• Strong communication and customer service skills
• Confident and professional telephone manner
• Good Microsoft Office skills
• Strong Excel skills
• Excellent organisational and time management abilities
• Ability to prioritise workload and meet deadlines
• Strong attention to detail and accuracy
• Motivated, proactive and customer-focused approach

Aufgaben

• Processing customer orders and quotations accurately and efficiently
• Responding to customer enquiries and providing product and service information
• Building strong relationships with existing and prospective customers
• Resolving customer queries and complaints in a professional manner
• Liaising with suppliers to source products, parts and pricing information
• Raising purchase orders and coordinating supplier requirements
• Producing customer invoices and supporting sales administration activities
• Following up outstanding quotations and maintaining sales pipelines
• Generating reports and providing updates to management
• Maintaining accurate customer records and documentation
• Supporting the wider team to ensure a high level of customer satisfaction
• Identifying opportunities to maximise sales through upselling and excellent customer service

Kenntnisse

Customer service

Administration

Time management

Organisational skills

Attention to detail

Communication skills

Tools

Sage 50

Microsoft Office

Excel

Jobbeschreibung

What’s in it for you?

• Join a growing and successful business with a strong reputation in its industry
• Be part of a supportive and close-knit team environment
• Opportunity to build long-term relationships with customers and suppliers
• Varied role combining customer service, administration and sales support
• Early finish every Friday
• Bonus scheme, generous holiday allowance and pension benefits

Must have’s

• Previous experience in a customer service, sales administration or office administration role
• Knowledge of Sage 50
• Strong communication and customer service skills
• Confident and professional telephone manner
• Good Microsoft Office skills
• Strong Excel skills
• Excellent organisational and time management abilities
• Ability to prioritise workload and meet deadlines
• Strong attention to detail and accuracy
• Motivated, proactive and customer-focused approach

So, what will you be doing?

• Processing customer orders and quotations accurately and efficiently
• Responding to customer enquiries and providing product and service information
• Building strong relationships with existing and prospective customers
• Resolving customer queries and complaints in a professional manner
• Liaising with suppliers to source products, parts and pricing information
• Raising purchase orders and coordinating supplier requirements
• Producing customer invoices and supporting sales administration activities
• Following up outstanding quotations and maintaining sales pipelines
• Generating reports and providing updates to management
• Maintaining accurate customer records and documentation
• Supporting the wider team to ensure a high level of customer satisfaction
• Identifying opportunities to maximise sales through upselling and excellent customer service