Sales & Customer Advisor

Hewett Recruitment; Larkhill; On-site; GBP 14,000 - 21,000; Full time

Job summary

Hewett Recruitment is seeking a Sales & Customer Advisor in Kidderminster to join a busy team. You will handle inbound enquiries, convert interest into orders and work toward sales targets while earning commission.

This role is fully office-based with Monday to Friday hours. Ideal candidates have sales or customer service experience, a confident telephone manner and a proactive approach to upselling.

Qualifications

• Sales experience in contact centre, telesales, retail or customer-facing roles.
• Experience meeting sales, conversion or revenue targets.
• Confident and friendly telephone manner.
• Strong written communication for email and live chat.
• Good IT skills and ability to use multiple systems.

Responsibilities

• Handle inbound customer enquiries via telephone, live chat and email.
• Convert enquiries into sales and work toward targets.
• Ask questions to understand customer requirements and budgets.
• Recommend suitable products and ask for the order.
• Identify upsell and cross-sell opportunities.
• Follow up quotations, callback requests and incomplete orders.
• Develop knowledge across the product range.
• Support customers with pre-sale and after-sales enquiries.
• Resolve customer queries and issues professionally.
• Record customer interactions accurately in internal systems.

Skills

Sales experience

Target-driven

Telephone communication

Rapport building

Objection handling

Closing skills

Resilience

Written communication

IT skills

Customer service mindset

Tools

CRM systems

Job description

Sales & Customer Advisor

Location: Kidderminster
Salary: £12.71 per hour + commission
Hours: Monday to Friday, 8:30am - 5:00pm, fully office based

Are you confident talking to customers, understanding what they need and turning enquiries into sales?

We are recruiting for a Sales & Customer Advisor to join a busy and established team in Kidderminster. This is a great opportunity for someone with previous sales, telesales, retail or customer service and sales experience who enjoys building rapport, recommending the right solution and closing the sale.

You’ll be dealing with customers who have already shown an interest in purchasing, helping them find the right product while identifying opportunities to upsell additional products, services and upgrades.

This isn’t purely a customer service role. You’ll work towards sales targets, convert enquiries into orders and have the opportunity to earn commission based on your success.

What you’ll be doing

• Handling inbound customer enquiries via telephone, live chat and email
• Converting enquiries into sales and working towards individual and team targets
• Asking the right questions to understand customer requirements and budgets
• Recommending suitable products and confidently asking for the order
• Identifying opportunities to upsell and cross-sell additional products and services
• Following up quotations, callback requests and incomplete online orders
• Developing strong knowledge across an extensive product range
• Supporting customers with pre-sale and after-sales enquiries
• Resolving customer queries and issues professionally
• Accurately recording customer interactions using internal systems
• Providing a high standard of service throughout the customer journey

About you

We’re looking for someone who enjoys sales and is comfortable working in a target-driven environment.

You’ll ideally have:

• Previous sales experience within a contact centre, telesales, retail or customer-facing environment
• Experience working towards sales, conversion or revenue targets
• A confident and friendly telephone manner
• The ability to build rapport quickly
• Confidence handling objections and closing sales
• A resilient and positive approach
• Strong written communication skills for email and live chat
• Good IT skills and the ability to use multiple systems
• A strong customer service mindset