Customer Service Advisor

Cactus Search; Hartlebury; Presencial; GBP 26.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Onsite role

Commission up to £200/month

Full product and systems training

Career growth with expanding contact센터

Descripción de la vacante

Cactus Search Ltd in Hartlebury is seeking a customer-focused specialist to join our busy contact centre. You will handle customer enquiries across phone, email, live chat and text, advise on products, process orders and track deliveries to keep customers informed.

The role emphasises a sales-driven approach, strong communication, and the ability to work well in a team. Full training is provided, with onsite working hours Mon-Fri 08:30-17:00 and a clear path for growth.

Formación

• Customer service or sales experience, ideally within a contact centre.
• Excellent communication skills and a confident phone manner.
• A sales-driven approach and motivation to hit targets.
• A patient, positive attitude when handling complaints.
• Good IT skills and the ability to learn new systems.
• Reliability and the ability to work well in a team.

Responsabilidades

• Handle customer enquiries across phone, email, live chat and text.
• Advise customers on products and process orders.
• Follow up quotes and sales enquiries.
• Track deliveries and keep customers informed.
• Resolve customer issues and complaints.
• Maintain accurate customer records.

Conocimientos

Customer service

Sales experience

Excellent communication

Team player

IT skills

Descripción del empleo

You'll support customers across phone, live chat, text and email, helping with product enquiries, orders, deliveries and any issues along the way.We need people who love customerservicesand strive to give customers the best possible experience!

You will be required to work onsite in at our clients base in Hartlebury

How your day will look

• Handle customer enquiries across phone, email, live chat and text.
• Advise customers on products and process orders.
• Follow up quotes and sales enquiries.
• Track deliveries and keep customers informed.
• Resolve customer issues and complaints.
• Maintain accurate customer records.

Experience

• Customer service or sales experience, ideally within a contact centre.
• Excellent communication skills and a confident phone manner.
• A sales-driven approach and motivation to hit targets.
• A patient, positive attitude when handling complaints.
• Good IT skills and the ability to learn new systems.
• Reliability and the ability to work well in a team.

What's on offer

• £26,400 + plus sales commission (Up to £200 per month)
• Monday to Friday, 08:30–17:00 Fully onsite
• Full product and systems training.
• The opportunity to grow with an expanding business investing in its contact centre.