Sales Coordinator

Hosco; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking an experienced Sales Coordinator to support its Sales and Reservations team. In this dynamic role, you will track sales opportunities, manage inquiries, and ensure exceptional guest service. You will utilize Salesforce to maintain sales activities and build lasting relationships with clients. The company values diversity and inclusion, offering a supportive workplace with numerous career development opportunities. Join a forward-thinking team where your contributions will directly impact the success of a portfolio of properties across Europe.

Benefits

Career development opportunities

On-the-job training

Travel allowance

Perkbox subscription

Employee Assistance Programme

Refer a Friend bonus

Recognition awards

Staff rates at European properties

Incentives for team performance

Relocation accommodation support

Qualifications

• Experience in a relevant sales environment is essential.
• Strong communication and organizational skills are required.

Responsibilities

• Track sales opportunities and close successfully.
• Coordinate group requests and manage related administration.

Skills

Sales Coordination

Effective Communication

Administrative Skills

Relationship Management

Guest Service

Tools

Salesforce

Opera Cloud/RMS PMS

Job description

**About the job**. Ascott Hospitality UK is seeking an experienced and confident Sales Coordinator to join our team. You will report to the CRO Manager, supporting the Sales and Reservations team with administration and booking inquiries to achieve confirmed revenue across our portfolio of properties.

Responsibilities:

1. Track each sales opportunity to close successfully.
2. Act as a positive ambassador for EU properties, ensuring that the brand image is strengthened and maintained in all interactions with customers and colleagues.
3. Coordinate requests for groups and long-stay proposals for EU properties.
4. Manage all related administration for groups and long stays inquiries.
5. Ensure all related tasks are completed and communicated to the appropriate hotel departments.
6. Maintain up-to-date property information related to customer requirements, interests, and market activities.
7. Use Salesforce to input, maintain, and plan targeted sales activities.
8. Build relationships with bookers to encourage repeat business.
9. Handle, convert, and close inquiries within agreed service levels.
10. Support up-selling of rooms to enhance company performance.
11. Liaise with clients to meet their requirements and manage expectations.
12. Provide support for other Sales Coordinators and Reservations Agents when required.

Requirements:

• Previous experience in a relevant sales environment.
• Effective communication skills.
• Good administrative and organizational skills.
• Opera Cloud/RMS PMS experience (desirable).
• Guest service and relationship management focus.

What We Offer:

• Career development opportunities.
• On-the-job training and access to online learning platforms.
• Travel allowance for commuting.
• Perkbox subscription with discounts and benefits.
• Employee Assistance Programme.
• Refer a Friend bonus.
• Recognition awards and team events.
• Staff rates at European properties after probation.
• Incentives for team performance.
• Relocation accommodation support (if applicable).

About Us:

At The Ascott Limited, we embrace diversity, equity, and inclusion, welcoming applicants from all backgrounds to contribute to a supportive workplace. Ascott operates across Asia Pacific, Central Asia, Europe, the Middle East, Africa, and the USA, offering a range of accommodation options including serviced residences, coliving, hotels, and senior living apartments. Our brands include Ascott, Citadines, lyf, Oakwood, Somerset, and others. Through our loyalty program, Ascott Star Rewards, members enjoy exclusive privileges.

Additional Information:

• Experience: Required
• Languages: English – Advanced
• Employment: Full-time
• Starting time: Immediate start

About Hosco: Hosco empowers the hospitality industry by connecting, inspiring, and providing opportunities to professionals worldwide.