Events & Sales Coordinator

Criterion Hospitality; Greater London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player in hospitality is seeking a dedicated Events & Sales Coordinator to join their dynamic team. This role is perfect for someone who thrives in a fast-paced environment and possesses a passion for delivering exceptional client experiences. You will manage inquiries, coordinate event logistics, and ensure seamless execution from start to finish. Your expertise in sales conversion and familiarity with the Collins booking system will be crucial in maximizing revenue and maintaining strong client relationships. If you're eager to make a significant impact in the world of events, this opportunity is for you!

Qualifications

• Minimum 2 years’ experience in sales and events coordination.
• Proven experience using Collins booking system is a must.

Responsibilities

• Manage inbound enquiries and convert them into successful events.
• Build and maintain positive relationships with clients.

Skills

Sales Coordination

Client Relationship Management

Event Planning

Collins Booking System

Organizational Skills

Communication Skills

Education

CIPD Level 5

Tools

CRM Tools

Spreadsheets

Job description

Direct message the job poster from Criterion Hospitality

Talent Acquisition and Retention Manager - CIPD level 5 student

We are seeking a highly organised and driven Events & Sales Coordinator to join our team and play a central role in converting venue enquiries into successful, well-executed events. This is a dynamic, client-facing role ideal for someone with a passion for hospitality, a talent for logistics, and a keen eye for detail.

The successful candidate will manage inbound enquiries, coordinate all event details, and provide outstanding client service from start to finish. Experience with the Collins booking system is essential, as is a proven ability to convert enquiries into sales and manage multiple bookings with precision and professionalism.

Key Responsibilities:

1. Enquiry Management & Sales Conversion

• Respond promptly to all inbound enquiries via phone, email,booking system, and third-party sources
• Deliver tailored proposals and venue options based on client needs
• Use the Collins system to log, track, and manage bookings
• Follow up on leads and maintain clean, accurate records within the system
• Apply up-selling and cross-selling techniques to maximise revenue

2. Client Relationship Management

• Build and maintain positive relationships with both new and returning clients
• Offer professional and responsive support throughout the event journey
• Handle client concerns with efficiency and professionalism
• Drive repeat business by delivering an exceptional client experience

3. Event Planning & Execution

• Take ownership of each event, from concept through to delivery
• Create and manage event documents including run sheets, timesheets, contracts, and invoices
• Coordinate site visits and oversee payments and approvals

4. Event Logistics & Coordination

• Liaise internal operations teams & management, and other stakeholders to ensure every detail is accounted for
• Communicate clearly and efficiently across different departments within the wider business
• Troubleshoot and resolve any issues to ensure seamless event execution
• Support the Sales Manager with day-to-day administration
• Produce regular reports on enquiries, bookings, and conversion rates
• Minimum 2 years’ experience in a sales and events coordination role
• Proven experience using Collins booking system is a must
• Strong organisational and time management skills with the ability to multitask
• Excellent written and verbal communication skills
• High attention to detail with a proactive, solution-focused approach
• Confident using CRM tools, spreadsheets, and basic financial records
• A positive, can-do attitude and a passion for delivering high-quality events

This is an exciting opportunity to work in a fast-paced, collaborative environment where your contribution will directly shape the success of each event. If you're passionate about sales, hospitality, and client service, we’d love to hear from you.

Seniority level

• Seniority level

  Associate

Employment type

• Employment type

  Full-time

Job function

• Industries

  Hospitality and Restaurants

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