Sales Coordinator - DACH Sales · London ·

Jellycat Toy Co. Ltd.; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player in the toy sector is seeking a DACH Sales Coordinator to support their growth. In this dynamic role, you will be the linchpin between independent customers and the sales team, ensuring orders are processed accurately and shipments are dispatched on time. Your strong communication skills, especially in German, will be vital in maintaining relationships and maximizing revenue opportunities. If you're a proactive team player with a passion for toys and a knack for organization, this is the perfect opportunity to make a meaningful impact in a vibrant company.

Qualifications

• 1-2 years of experience in an administrative role.
• Excellent spoken and written communication skills in German.

Responsibilities

• Building strong relationships with independent customers and maximizing revenue.
• Managing orders, stock availability, and providing updates to sales managers.

Skills

Fluency in German

Communication Skills

IT Skills (Excel, PowerPoint, Microsoft Office)

Attention to Detail

Time Management

Relationship Building

Organizational Skills

Positive Attitude

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office

Power BI

SAP

Job description

For a quarter of a century, the Jellycat family has brought joy, wonder, and playful fun to people of all ages worldwide. Utterly original and in a class of their own, they are among the most loved and collected toys of their kind. Their whimsical expressions, soft fabrics, and charming design make each one magical and unmistakable.

This role supports the growth of our DACH Independent Accounts. The Sales team is responsible for retaining and growing our business and representing our brand. The DACH Sales Coordinator plays a key role in supporting Regional Sales Managers, maintaining relationships with independent customers, ensuring all orders are processed, order books are kept up-to-date and shared with the team, and ensuring timely dispatch of shipments.

You'll be;

• Building strong, positive relationships with independent customers and maximizing revenue opportunities.
• Entering orders and managing back orders accurately.
• Checking stock availability and allocation.
• Sending order confirmations and advising on stock availability.
• Providing regular updates to the Regional Sales Managers and customers on order and back-order status.
• Collaborating with internal teams to ensure accurate, punctual shipping according to customer requirements.
• Liaising with credit control regarding payments.
• Managing sample requests, checking availability across warehouses.
• Supporting the DACH Country Manager and Regional Sales Managers with administrative tasks as needed.
• Responding to incoming calls and communications.
• Updating and maintaining customer information in internal systems.
• Raising credits, proformas, and returns for warehouse orders.
• Arranging collections as necessary.
• Handling general warehouse inquiries.
• Supporting product launches and sharing relevant information with retailers.

You'll have;

• Excellent spoken and written communication skills.
• Fluency in German, both written and verbal (additional languages are a plus).
• 1-2 years of experience in an administrative role.
• Strong IT skills: Excel, PowerPoint, Microsoft Office; Power BI and SAP literacy are a plus, with training provided.
• Great attention to detail.
• Effective time management and workload organization.
• Experience in building and maintaining relationships internally and externally.
• The ability to work under pressure in a fast-paced environment.
• Highly organized with the ability to prioritize multiple tasks.
• A positive, flexible team player attitude.
• Ownership and deadline-oriented mindset.
• A driven, positive, can-do attitude.
• A genuine love and appreciation for the Jellycat brand.