Sales Coordinator

Wild Recruitment; England; Presencial; GBP 30.000 - 32.000; Jornada completa

Descripción de la vacante

Wild Recruitment Ltd in Fareham is seeking a Sales Coordinator to join a busy and growing team. You will handle incoming customer enquiries, prepare quotations, and ensure a professional and efficient service throughout the sales process.

The successful candidate will be highly organised, customer-focused and commercially aware, with the confidence to identify opportunities and proactively re-engage lapsed clients when appropriate.

Formación

• Previous experience in a sales support or internal sales role.
• Confident communicator with professional telephone manner.
• Experience making outbound calls to customers.
• Strong customer service and relationship-building skills.
• Excellent organisational and administrative ability.
• Proficient with Microsoft Office and CRM systems.

Responsabilidades

• Manage incoming customer enquiries via phone, email and online channels.
• Prepare and issue accurate quotations in a timely manner.
• Follow up quotations to maximise conversion opportunities.
• Build and maintain strong relationships with new and existing customers.
• Proactively contact lapsed clients to re-establish relationships and generate sales opportunities.
• Update and maintain customer records within the CRM system.
• Liaise with internal teams to ensure customer requirements are met.
• Provide administrative support to the sales function.
• Monitor and manage sales enquiries from initial contact through to order placement.
• Support business development and customer retention activities.

Conocimientos

Sales coordination

Customer service

Outbound calls

Organisation

Attention to detail

CRM experience

Herramientas

Microsoft Office

CRM systems

Descripción del empleo

Sales Coordinator

Fareham 30 - 32K

Role overview

We are recruiting for a Sales Coordinator to join a busy and growing team. This role will be responsible for managing incoming customer enquiries, preparing quotations, and ensuring clients receive a professional and efficient service throughout the sales process.

The successful candidate will be highly organised, customer-focused and commercially aware, with the confidence to identify opportunities and proactively re-engage lapsed clients when appropriate.

Key Responsibilities

• Manage incoming customer enquiries via phone, email and online channels.
• Prepare and issue accurate quotations in a timely manner.
• Follow up quotations to maximise conversion opportunities.
• Build and maintain strong relationships with new and existing customers.
• Proactively contact lapsed clients to re-establish relationships and generate sales opportunities.
• Update and maintain customer records within the CRM system.
• Liaise with internal teams to ensure customer requirements are met.
• Provide administrative support to the sales function.
• Monitor and manage sales enquiries from initial contact through to order placement.
• Support business development and customer retention activities.

Person Specification

Essential:

• Previous experience in a sales support, sales coordination, customer service or internal sales role.
• Confident communicator with a professional telephone manner.
• Comfortable making outbound calls to existing and lapsed customers.
• Strong customer service and relationship-building skills.
• Excellent organisational and administrative ability.
• Good attention to detail and accuracy when preparing quotations.
• Competent with Microsoft Office and CRM systems.

Desirable:

• Experience producing quotations or estimates.
• Experience working in a fast-paced commercial environment.
• Previous account management or customer retention experience.

Key Attributes

• Positive and proactive approach.
• Commercially minded with a natural ability to identify opportunities.
• Confident speaking with customers at all levels.
• Well organised and able to prioritise workload effectively.
• Team player with a willingness to support wider business objectives.

This role would suit someone who enjoys building customer relationships, managing enquiries and quotations, and taking a hands-on approach to converting opportunities into sales.