Customer Service & Sales Coordinator

Confidential; Loughborough; On-site; GBP 27,000 - 33,000; Full time

Job summary

Confidential, based in Loughborough, is seeking a proactive Sales Coordinator to join a busy team. The role combines customer service, administration and internal sales, offering opportunities to up-sell and contribute to business growth.

The role involves handling enquiries, processing orders, providing quotations, and maintaining customer records. You will liaise with internal teams and suppliers to ensure smooth delivery and pricing accuracy.

Qualifications

• Experience in customer service, administration and/or internal sales.
• Ability to identify up-selling opportunities and convert inquiries into sales.
• Strong organisational skills and attention to detail.
• Comfortable with IT systems and CRM platforms.
• Positive, solutions-focused and able to manage competing priorities.

Responsibilities

• Be the first contact for customer enquiries and provide a professional service.
• Process orders, prepare quotations, and provide pricing information.
• Identify up-selling opportunities to generate additional sales.
• Build relationships and promote products to encourage repeat business.
• Handle delivery, invoices, and customer queries; resolve issues.
• Maintain accurate customer records and update internal systems.
• Coordinate deliveries and liaise with suppliers for competitive rates.
• Work with internal and external contacts to ensure orders are processed and delivered.

Skills

Customer service

Administration

Internal sales

Upselling

CRM platforms

Tools

CRM platforms

IT systems

Job description

Sales Coordinator
Up to 30,000
Loughborough, Onsite

We're looking for a proactive and organised Sales Coordinator to join a busy team. This is a varied role combining customer service, administration and internal sales, ideal for someone who enjoys building relationships, spotting opportunities to up-sell and contributing to business growth.

The Role

• Act as the first point of contact for customer enquiries, providing a professional and responsive service.
• Process customer orders, prepare quotations and provide accurate pricing information.
• Proactively identify opportunities to up-sell products and generate additional sales.
• Build strong customer relationships, confidently engaging with customers to promote products and encourage repeat business.
• Handle delivery, invoice and customer queries, resolving issues efficiently.
• Maintain accurate customer records and update internal systems.
• Liaise with internal teams and external contacts to ensure orders are processed and delivered smoothly.
• Support the coordination of deliveries and work with suppliers to agree competitive rates where required.

About You

• Previous experience in customer service, administration and/or internal sales.
• Confident communicating with customers and comfortable taking a proactive approach to sales.
• Able to identify up-selling opportunities and turn customer enquiries into sales.
• Strong organisational skills, with excellent attention to detail and accuracy.
• Confident using IT systems and CRM platforms.
• A positive, solutions-focused approach, with the ability to manage competing priorities.
• Experience within manufacturing, construction or a related industry would be advantageous.

If you're a customer-focused individual who enjoys a mix of administration, relationship building and sales, we'd love to hear from you!