Sales Coordinator

TTEC; Basildon; Hybrid; GBP 25,000 - 38,000; Full time

Job summary

TTEC in the UK is seeking a proactive FCS Sales Co-ordinator in Dunton to drive new business while nurturing existing relationships. You will own the full sales cycle from prospecting and lead generation to quotation, order placement and aftersales support.

The role requires strong communication, customer service and the ability to work across Purchasing, Finance, Marketing and Product teams to hit ambitious targets in a fast-paced environment.

Qualifications

• Must have prior sales experience with a proven track record.
• Experience with cold calling, lead gen, and achieving sales targets.
• Experience closing opportunities and managing customer relationships.
• Strong customer service and communication skills are essential.

Responsibilities

• Proactively identify and develop new business opportunities through outbound prospecting and market research.
• Qualify opportunities and arrange meetings with prospective customers; manage end-to-end sales lifecycle.
• Provide accurate pricing, quotations, and product information; ensure professional CRM interactions.
• Collaborate cross-functionally with Purchasing, Finance, Marketing, Product Development and Suppliers.

Skills

Sales experience

Cold calling

Lead generation

Closing deals

Customer relationships

Communication skills

CRM knowledge

MS Office

Education

A-Level qualification

Tools

Salesforce

SAP

ERP/CRM platforms

Job description

FCS Sales Co-ordinator

Location: Dunton, UK
Department: Component Sales
Reports To: Operations Lead

About the Role

We are seeking a proactive and commercially focused Sales Co-ordinator to join our team in Dunton. This role is responsible for driving sales growth by developing new business opportunities while maintaining and growing existing customer relationships.

The successful candidate will manage the full sales cycle, from prospecting and lead generation through to quotation, order acquisition, and customer support. Working closely with customers and internal stakeholders, you will ensure a seamless customer experience while helping achieve ambitious sales targets.

This is an excellent opportunity for a motivated sales professional who enjoys building relationships, identifying opportunities, and delivering results in a fast-paced environment.

Key Responsibilities

Sales & Business Development

• Proactively identify and develop new business opportunities through outbound prospecting activities, including telephone outreach, email campaigns, and market research.
• Qualify sales opportunities and arrange meetings with prospective customers.
• Manage the full sales lifecycle from initial enquiry through to purchase order placement.
• Meet or exceed individual sales activity and revenue targets.
• Maintain strong relationships with existing customers to maximise retention and repeat business.

Customer & Account Management

• Provide customers with accurate pricing, quotations, and product information.
• Ensure all customer interactions are managed professionally through CRM and other business systems.
• Educate customers on products and services while promoting the brand.
• Respond to customer enquiries in a timely and professional manner.

Quotation & Pricing Administration

• Create, review, maintain, and process customer quotations and pricing documentation.
• Ensure compliance with pricing policies, procedures, and approval requirements.
• Maintain high levels of accuracy to minimise pricing, invoicing, and order processing errors.

Cross-Functional Collaboration

• Work closely with Purchasing, MP&L, Product Development, Finance, Marketing, and suppliers to support customer requirements.
• Source parts, issue RFQs, and assist with supply route analysis where required.
• Support wider team activities and undertake additional duties as required.

Required Experience

Essential

• Previous sales experience.
• Proven experience of cold calling, lead generation, and achieving sales targets.
• Experience closing business opportunities and managing customer relationships.
• Strong customer service and communication skills.

Desirable

• Business-to-business (B2B) sales experience.
• Experience within the automotive sector or automotive parts environment.
• Experience using systems such as SAP, Salesforce, and other ERP/CRM platforms.
• Knowledge of supply chain and logistics processes.

Education

• A-Level qualification or equivalent relevant experience.

Key Skills & Competencies

• Commercial awareness and business acumen.
• Strong sales and negotiation skills.
• Excellent relationship-building and customer management abilities.
• Research and analytical skills.
• Strong verbal, written, and digital communication skills.
• Effective objection-handling techniques.
• High attention to detail and accuracy.Strong organisational and time management skills.
• Ability to work independently and collaboratively.
• Proficiency in Microsoft Office applications.
• CRM experience, preferably Salesforce.
• Self-motivated and proactive approach.

Candidate Profile

This position would suit an ambitious sales professional with experience in outbound sales, cold calling, and customer relationship management. The ideal candidate will be target-driven, commercially minded, highly organised, and comfortable managing multiple customer accounts while working across several internal functions. The primary focus is generating new business opportunities, converting enquiries into sales revenue, and delivering an exceptional customer experience.