Customer Service Coordinator

Confidential; Glasgow; On-site; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Competitive salary package

Training and development

Structured career progression

Supportive and collaborative team

Job summary

Confidential in Glasgow is seeking an organised, commercially minded individual for a fast-paced coordination role. You will manage customer enquiries, process orders and quotations, and build strong relationships with customers to ensure timely delivery and satisfaction.

Working closely with customers and suppliers, you will monitor projects, resolve issues, and support reporting and administration to drive account performance.

Qualifications

• Experience in sales support or account coordination.
• Strong communication and relationship-building skills.
• Excellent organisational and time-management abilities.
• Ability to manage multiple priorities and deadlines.
• Proactive, solutions-focused approach.
• Good commercial awareness and attention to detail.
• Strong IT skills, including Microsoft Office.

Responsibilities

• Manage enquiries and requests from customer accounts.
• Process orders and quotations.
• Build and maintain strong relationships with customers.
• Liaise with multiple stakeholders to ensure deadlines and service expectations are met.
• Monitor ongoing project adhoc basis.
• Resolve issues efficiently and escalate where appropriate.
• Support account performance through accurate reporting and administration.
• Identify opportunities to enhance customer experience.
• Ensure all records and systems are maintained accurately.

Skills

Sales support

Account coordination

Customer service

Communication skills

Time management

Attention to detail

Tools

Microsoft Office

Job description

An exciting opportunity has arisen for an organised and commercially minded individual to join a busy and growing team in a fast-paced coordination role. This position is ideal for someone who enjoys customer service, building strong working relationships, and ensuring orders are delivered efficiently from enquiry through to completion. Working closely with customers and suppliers, you'll play a key role in all coordinating requirements.

Key Responsibilities

• Manage enquiries and requests from customer accounts.
• Process orders and quotations
• Build and maintain strong relationships with customers
• Liaise with multiple stakeholders to ensure deadlines and service expectations are met.
• Monitor ongoing project adhoc basis
• Resolve issues efficiently and escalat where appropriate.
• Support account performance through accurate reporting and administration.
• Identify opportunities to enhance customer experience.
• Ensure all records and systems are maintained accurately.

About You

• Experience in sales support, account coordination, administration or customer account management.
• Strong communication and relationship-building skills.
• Excellent organisational and time-management abilities.
• Confidence managing multiple priorities and deadlines.
• A proactive and solutions-focused approach.
• Good commercial awareness and attention to detail.
• Strong IT skills, including Microsoft Office.

What's on Offer

• Competitive salary package.
• Ongoing training and development.
• Structured career progression opportunities.
• Supportive and collaborative team environment.
• Comprehensive benefits package.

If you're looking for a varied coordination role where you can develop your commercial and customer relationship skills, we'd love to hear from you.