Sales Coordinator

Pertemps; Birmingham; On-site; GBP 27,000 - 32,000; Full time

Job summary

A leading manufacturer in Birmingham is seeking a proactive Sales Coordinator to support their dynamic sales team. This role involves managing customer relationships, providing sales administration support, and ensuring outstanding customer service. The ideal candidate will have experience in sales support, excellent communication skills, and a problem-solving attitude.

Benefits

Supportive team environment

Opportunities for growth and development

Competitive salary and benefits package

Qualifications

• Previous experience in sales support or customer service.
• Strong telephone manner and excellent communication skills.
• Ability to manage multiple tasks with high attention to detail.

Responsibilities

• Engage with existing and lapsed customers to maintain relationships.
• Raise and follow up on customer quotations.
• Provide outstanding customer service and resolve issues.

Skills

Customer Relationship Management

Communication

Problem Solving

Attention to Detail

Tools

CRM Systems

Microsoft Office

Job description

Sales Coordinator
£27,500 + benefits
Supportive team with a great culture

An exciting opportunity to join a leading manufacturer in Birmingham known for quality, innovation, and exceptional customer service. We are looking for a proactive and enthusiastic Sales Coordinator to support our internal dynamic sales team and help drive growth by maintaining strong relationships with existing customers and re-engaging lapsed clients.

Key Responsibilities:
Customer Contact & Relationship Management
Proactively call and engage with existing and lapsed customers to maintain relationships and generate repeat business.
Build rapport with clients, understanding their needs and offering solutions that align with our product offerings.
Quotations & Order Support
Raise, send, and follow up on customer quotations in a timely and accurate manner.
Liaise with internal departments to ensure smooth processing of quotes and orders.
Customer Service & Problem Solving
Provide outstanding customer service, acting as a key point of contact for queries, complaints, and general support.
Investigate and resolve any issues quickly and effectively to ensure customer satisfaction.
Sales Administration
Maintain accurate records of customer interactions, quotations, and sales activities in the CRM system.
Prepare sales reports and track KPIs as required by the Sales Manager.
Collaboration
Work closely with production, logistics, and finance teams to ensure smooth order fulfilment and billing.
Support field sales representatives with administrative tasks and follow-up communication.

Required Skills and Experience:
Previous experience in a sales support, sales admin, or customer service role (preferably within manufacturing or B2B).
Strong telephone manner and confidence in making outbound customer calls.
Excellent written and verbal communication skills.
Proven ability to manage multiple tasks and prioritise effectively.
High attention to detail and accuracy when producing quotations and handling orders.
Experience using CRM systems and Microsoft Office (Excel, Outlook, Word).
A problem-solver with a positive, can-do attitude.

What We Offer:
A supportive and friendly team environment.
Opportunities for growth and development within the company.
Competitive salary of £27,500 and benefits package.

Monday to Thursday 08:30am - 17:00pm and Friday rotation of finishing at 16:00pm

Interested to know more contact Hayley Whitehead at Pertemps Recruitment Birmingham or call today!