Hire & Sales Co ordinator

GAP Group Ltd.; Derby; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company in equipment hire is seeking a Hire & Sales Coordinator to enhance customer relationships and drive business success. This role involves managing hire desk administration, ensuring stock levels, and providing bespoke pump solutions. With a focus on customer service, the position offers growth opportunities within the company.

Benefits

Competitive salary and bonus scheme

Up to 25 days annual leave plus bank holidays

Option to buy up to 5 additional days of leave

Contributory Pension Scheme

Life Assurance

Employee Welfare Fund

Cycle to Work Scheme

Health & Wellness benefits

Qualifications

• Previous experience in a high-volume hire desk role is desirable.
• Excellent customer service skills with a focus on increasing sales.

Responsibilities

• Processing all hire desk administration, including customer and supplier queries.
• Managing various small and national account orders in a fast-paced environment.
• Resolving customer complaints and supplier issues efficiently.

Skills

Customer Service

Communication

Organizational Skills

Teamwork

IT Proficiency

Tools

MS Office

Job description

Requester

Number of positions to be provided

1

Contract hours

42.50

About the role

The Role

Our team is the best in the industry – is it time for you to join us?

The Role:

GAP Pump Services provide advice, servicing, maintenance, and repair for dewatering and sewerage pump applications, including hoses, settlement tanks, and water processing solutions.

As the first point of contact at our depots, the Hire & Sales Coordinator (HSC) plays a pivotal role in driving our business success by building strong customer relationships, understanding their hire needs, and ensuring we can meet them. This is a challenging, fast-paced, and rewarding role that offers a platform for growth and progression within GAP Group.

A typical day for the Pumps depot HSC includes:

• Processing all hire desk administration, including customer and supplier queries
• Managing various small and national account orders in a fast-paced environment
• Ensuring sufficient stock levels to meet customer demand and maximize sales opportunities
• Interacting with sales and workshop teams to deliver bespoke pump solutions to customers
• Resolving customer complaints and supplier issues efficiently

About You

Successful applicants should demonstrate:

• Previous experience in a high-volume hire desk role is desirable
• Excellent customer service skills with a focus on increasing sales
• Effective communication skills, strong organizational skills, and attention to detail
• Proficiency in IT, including MS Office (Outlook and Excel)
• Strong teamwork skills and the ability to work independently
• A passion for customer service and a drive to learn, regardless of hire background

About Us

From one division, GAP Hire Solutions now has 10 divisions offering equipment hire throughout the UK. We aim to recruit top industry talent to support our growth. As a GAP employee, you'll enjoy benefits like a staff social fund, loyalty holidays, and dedicated learning & development programs to help you excel.

Benefits include:

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• Option to buy up to 5 additional days of leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (social events)
• Cycle to Work Scheme
• Health & Wellness benefits (Well-being Hub, Employee Assistance Helpline, Flu Jab)

What’s next?

If you meet the profile and are ready for the challenge, we’d love to hear from you! Upload your CV and complete our short application form, and we’ll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER