Hire and Sales Coordinator - Birmingham

GAP Group Limited; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

Ein etabliertes Unternehmen in der Bauindustrie sucht einen Hire and Sales Coordinator, der eine Schlüsselrolle im Kundenservice spielt. In dieser spannenden Position sind Sie der erste Ansprechpartner für Kunden und tragen zur Steigerung des Geschäftserfolgs bei. Sie werden in einem dynamischen Umfeld arbeiten, in dem Sie Ihre Fähigkeiten im Kundenservice und in der Organisation weiterentwickeln können. Das Unternehmen bietet zahlreiche Vorteile, darunter ein wettbewerbsfähiges Gehalt, einen Bonusplan und die Möglichkeit, innerhalb des Unternehmens zu wachsen. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem schnelllebigen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Benefits

Wettbewerbsfähiges Gehalt

Bonusprogramm

Bis zu 25 Tage Jahresurlaub

Pensionsplan

Lebensversicherung

Mitarbeiter-Wohlfahrtsfonds

Fahrrad-Leasing

Gesundheits- und Wellnessangebote

Qualifications

• Erfahrung in einer hochvolumigen Mietdesk-Rolle.
• Ausgezeichnete Kundenservicefähigkeiten mit Fokus auf Verkaufssteigerung.

Responsibilities

• Verarbeitung aller Mietdesk-Administration einschließlich Kundenanfragen.
• Verwaltung von 40-50 eingehenden und ausgehenden Mieten pro Tag.

Skills

Kundenservice

Organisationsfähigkeiten

IT-Kenntnisse (MS Office)

Teamarbeit

Education

Erfahrung im Bereich Kundenservice

Tools

MS Office

Job description

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About The Role

The Role

Please ensure you complete an application directly via the GAP Group Website

Our team is the best in the industry – is it time for you to join us?

The Role

Our nationwide Plant and Tool division hires a range of equipment including diggers, dumpers and small hand tools to companies within the construction, utilities and infrastructure sectors.

As the first point of contact at our depots, Hire & Sales Coordinators (HSC) play a pivotal role in driving our business' success, by building strong customer relationships, understanding their hire needs and ensuring we can meet them. This is a challenging, fast paced and rewarding role that provides a fantastic platform to grow and progress within GAP Group.

A Typical Day For The HSC Will Include

• Processing all hire desk administration including customer and supplier
  
  

queries

• Managing approx. 40-50 incoming and outgoing hires per day
• Ensuring sufficient stock levels to meet customer demand and
  
  

maximise sales opportunities

• Load checking vehicles and working effectively with the depot team of
  
  

drivers and fitters

• Resolving customer complaints and supplier issues efficiently
  
  

About You

Successful applicants should demonstrate the following:

• Previous experience of working within a high-volume hire desk role is
  
  

Essential

• Excellent customer service skills with a focus on increasing sales
• Effective communicator with strong organisational skills and attention
  
  

to detail

• Proficient IT skills with working knowledge of MS Office including
  
  

Outlook and Excel

• Strong team player with the ability to work to own initiative
• Although a plant & tool hire background would be great, as long as you
  
  

have a proven passion for customer service and the drive to learn we

can help with the rest.

About Us

About GAP Group

GAP Hire Solutions has 10 divisions offering the hire of equipment throughout the UK. We're looking to recruit the best talent the industry has to offer to help us grow even further.

As a GAP employee, you'll enjoy loads of benefits such as profit share, loyalty holidays, a staff social fund. Our in-house Learning & Development Team are dedicated to giving you the skills you need to be your best and as a company we are always keen to promote internally.

Benefits Include

• Competitive salary and bonus scheme
• Up to 25 days annual leave plus bank holidays
• The option to buy up to 5 days additional leave
• Contributory Pension Scheme
• Life Assurance
• Employee Welfare Fund (Company-funded social events)
• Cycle to Work Scheme
• Health & Wellness (Well-being Hub, Employee Assistance Helpline,
  
  

Annual Flu Jab)

So what next?

If you fit the profile and are up for the challenge, we would love to hear from you!

To apply all you need to do is upload your CV and complete our short application form and we'll take it from there.

GAP GROUP IS AN EQUAL OPPORTUNITIES EMPLOYER

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Sales and Business Development

• Industries

  Construction

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