Sales Consultant - Piccadilly, London

Reformer Collective; Greater London; On-site; GBP 28,000 - 40,000; Full time

Job summary

A premium wellness studio in Piccadilly is seeking a passionate Sales Consultant to drive membership growth and deliver exceptional client experiences. As the face of the brand, you will manage inbound leads, conduct engaging consultations, and maintain strong relationships with members. The ideal candidate will have proven sales experience and skills in relationship management. This full-time position offers a base salary of £28,000 with an additional commission structure, reflecting the importance of achieving set targets in a dynamic environment.

Qualifications

• Proven sales experience in a customer-focused role.
• Strong communication and interpersonal skills.
• Ability to manage and convert leads effectively.

Responsibilities

• Manage and convert inbound leads into memberships.
• Deliver exceptional experiences for prospects and members.
• Maintain accurate records within the CRM.

Skills

Sales

Customer relationship management

Business development

Tools

CRM (Mariana Tek)

Sales reporting software

Job description

Sales Consultant - Piccadilly, London

Location: Piccadilly / SW1Y - On-site, full time

Hours: 40 hours per week

Contract: 3-month fixed term (potential to go permanent)

Salary: £28,000 base + £12,000 OTE (£1,000 / month commission)

About Reformer Collective London is redefining the boutique wellness experience — bringing together premium Pilates, movement, and mindful living in the heart of Piccadilly. We are driven by excellence, community, and a deep passion for helping our members feel their best.

As a Sales Consultant, you’ll be an ambassador for our brand — driving membership growth, building long‑term client relationships, and ensuring every touchpoint reflects the high standards of Reformer Collective.

Key Responsibilities

Sales & Conversion

• Manage and convert inbound leads, trials, and enquiries into active memberships.
• Conduct engaging consultations, tours, and follow‑ups to maximise conversion.
• Proactively generate new business through local partnerships, events, and referrals.
• Collaborate with the Head of Membership to deliver pricing, campaigns, and promotions aligned with quarterly targets.

Client Experience & Retention

• Deliver an exceptional, personalised experience for all prospects and members.
• Maintain strong relationships with existing members to encourage renewals and referrals.
• Partner with the operations and marketing teams to ensure consistent brand messaging and service excellence.

Reporting & CRM Management

• Maintain accurate, up‑to‑date lead and member records within the CRM (ie, Mariana Tek and Contrast).
• Prepare weekly sales and pipeline reports for review with the Head of Membership.
• Monitor and analyse sales metrics to identify performance trends and areas for improvement.

Brand & Event Support

• Represent Reformer Collective at in‑studio events, local activations, and corporate partnerships.
• Support brand visibility initiatives designed to drive community engagement and membership growth.