Sales Co-ordinator

TN United Kingdom; Stonehouse; On-site; GBP 32,000 - 37,000; Full time

Job summary

An established industry player is seeking a motivated Sales Administrator to join their close-knit team. This role involves engaging with customers, managing sales inquiries, and handling invoicing while supporting the growth of a family-run business with a strong commitment to quality service. With a focus on customer relationships and operational excellence, this position offers an exciting opportunity to contribute to a company that values honesty, reliability, and environmental sustainability. If you're passionate about sales and customer service, this is the perfect role for you.

Benefits

Life Assurance Scheme

Free on-site Parking

Annual Salary Review

Employee Discounts

Career Progression Opportunities

24/7 Mental Health Support

Qualifications

• Experience in sales administration and handling customer inquiries.
• Strong communication skills and ability to manage invoicing.

Responsibilities

• Handle sales inquiries via phone and email, managing customer queries.
• Assist in invoicing and achieve targeted KPIs.

Skills

Customer Service

Sales Administration

Invoicing

Communication

Market Research

Education

High School Diploma

Business Administration Degree

Job description

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About Smiths

As one of the largest construction and waste management companies in the South West, Smiths has generations of experience – built on a reputation of trust, excellence and commitment.

Specialising in demolition, construction, asbestos removal, transport, plant hire, skip and commercial waste management.

Who are we?

Smiths (Gloucester) Ltd is a family-run business owned and operated by the Smith family since 1982. We have grown from a single owner-operated plant hire company to a multifaceted group with family values at the core of our projects. With depots in Avonmouth, Cardiff, Gloucester, Stonehouse, and Tewkesbury, we operate mainly across the South-West of England. Our services include Construction, Waste Management, Plant Hire, Demolition, and Transport operations.

About Us

At Smiths, we are a family-owned business with a proud history in the tipper transport industry. Our commitment to quality service and strong customer relationships has driven our success for over 30 years. We are seeking a motivated Sales Administrator to join our close-knit team and support our growth.

Job Purpose

Handle sales inquiries both internally and externally via email and phone, address customer queries, respond professionally and promptly to incoming calls and emails, manage invoicing daily and weekly, resolve customer issues efficiently, and work closely with the Logistics Coordinator to meet customer needs.

Working Hours and Salary

Hours: 8am-5pm Monday-Friday, with Saturday shifts (1 in 78 Saturdays, 8am-12pm)

Salary: £32,000 + performance bonus

Responsibilities

• Engage with customers on sales inquiries via phone or email.
• Handle invoicing-related customer inquiries.
• Manage the division’s email inbox to address inquiries and queries.
• Achieve targeted KPIs.
• Assist in market research and commercial decision-making.
• Advise customers on requirements, including construction materials and site removals.
• Quote rates and vehicle availability confidently.
• Create customer sales on digital platforms with all relevant details.
• Generate proforma invoices for transfer payments.
• Process credit card payments from non-account customers.
• Liaise with external bodies regarding material reports.
• Communicate professionally with team members.

What We Offer

• Life Assurance Scheme
• Free on-site Parking
• Annual Salary Review
• Employee discounts (50% on Skip Hire, other group services discounts)
• Career progression opportunities
• 24/7 mental health support

Our Core Values

If these values resonate with you, you are in the right place!

• Honesty: We believe honesty is the best policy in all matters.
• Family Values: We operate as a family with high standards of morals, discipline, and respect.
• Hardworking: We believe nothing is impossible with enough effort.
• Reliability: We pride ourselves on being dependable and true to our word.
• Environmental Sustainability: We aim to reduce our environmental impact through emissions reduction, waste minimization, and recycling over 90% of our waste, fostering a greener future.

Please apply if interested, and we will respond to you.