Sales Coordinator

TN United Kingdom; Redditch; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Sales Coordinator to enhance customer relationships and streamline order processing in a dynamic environment. This role is pivotal in managing customer inquiries, preparing quotations, and ensuring smooth communication across departments. The ideal candidate will thrive in a busy manufacturing setting, demonstrating strong customer service and administrative skills. Join a forward-thinking company where your contributions will significantly impact customer satisfaction and operational efficiency. If you are passionate about sales and customer service, this opportunity is perfect for you.

Qualifications

• Experience in sales order processing and customer service.
• Strong IT skills and eagerness to learn.

Responsibilities

• Answer customer inquiries via phone and email promptly.
• Prepare and load quotations into the in-house system.
• Maintain project and customer records on the CRM system.

Skills

Sales Order Processing

Customer Service

Administrative Skills

IT Skills

Relationship Building

Tools

CRM System

Job description

Our client is looking for a Customer Sales Coordinator to join a busy manufacturing company in Redditch. In this role, you will be the key link between customers and the company, handling prices, product information, availability, dispatch details, and order processing. This position suits someone who enjoys a dynamic, varied role and developing customer relationships.

Responsibilities:

1. Answer telephone calls and emails from customers, responding promptly and efficiently to inquiries.
2. Follow up on quotations and projects to gather further information and convert them into orders.
3. Prepare and load quotations onto the in-house system for the company's products and forward them to customers.
4. Maintain project and customer records on the CRM system.
5. Review customer orders and enter them into the order processing system.
6. Understand customer requirements by building and maintaining relationships with both new and existing customers.
7. Liaise with other departments to obtain necessary information for customers.
8. Manage customer returns and goods return agreements.
9. Observe and promote company health and safety regulations.
10. Ensure proper use and maintenance of equipment.
11. Perform tasks delegated by the Sales Office Manager or Sales Team Leader.
12. Communicate effectively and professionally, both verbally and in writing, with customers and staff.

Skills and Experience:

• Experience in sales order processing and customer service.
• Administrative experience within a busy department.
• Strong customer service skills.
• Excellent IT skills.
• Eagerness to learn.

In return, you can expect a competitive basic salary depending on your skills and experience.

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Created on 26/04/2025 by TN United Kingdom