Sales & Business Development Executive

Just Recruitment Group; Ipswich; On-site; GBP 26,000 - 38,000; Full time

Job summary

Just Recruitment is partnering with a thriving Ipswich-based business to recruit a Sales & Business Development Executive. The role focuses on quotation management, CRM upkeep, client onboarding and strong account development to drive growth and long-term client relationships.

You will collaborate with Sales, Transport and Accounts teams to balance customer needs with business objectives, while identifying opportunities to expand Waste Management services and improve service levels.

Qualifications

• Proven experience handling customer enquiries professionally from first contact to resolution.
• Strong organisational skills and meticulous attention to detail for contracts and waste documentation.
• Excellent communication, able to explain service information and compliance clearly.
• Confident using CRM systems (Salesforce, HubSpot) and MS Office, especially Excel.
• Ability to build lasting customer relationships and grow existing accounts.
• Proactive commercial awareness to identify opportunities while balancing customer needs.

Responsibilities

• Quotation Management: Prepare and issue accurate service quotations in a timely manner.
• CRM Management: Maintain up-to-date sales pipeline information with correct client details and contracts.
• Client Onboarding: Serve as a key contact for new and existing customers, ensuring agreements are completed and filed.
• Customer Retention & Account Management: Conduct regular check-ins and account reviews to enhance satisfaction and identify growth opportunities.
• Pricing & Customer Queries: Handle pricing enquiries and price increase discussions professionally.
• Internal Liaison: Collaborate with Sales, Transport and Accounts for seamless service delivery.
• Account Development: Review accounts to identify opportunities for growth and improved service levels.

Skills

Customer Service

Administrative Excellence

Communication Skills

IT Skills

Relationship Management

Commercial Awareness

Tools

Salesforce

HubSpot

Microsoft Office

Excel

Job description

Just Recruitment is delighted to be partnering with a thriving and ambitious business on the outskirts of Ipswich to recruit a Sales & Business Development Executive.

Key Responsibilities

• Quotation Management: Prepare and issue accurate service quotations, ensuring customers receive timely and professional responses.
• CRM Management: Maintain accurate and up-to-date sales pipeline information, ensuring client details, contact records and contract terms are correctly recorded.
• Client Onboarding: Act as a key point of contact for new and existing customers, ensuring service agreements are completed, signed and filed appropriately.
• Customer Retention & Account Management: Conduct regular check-in calls and account reviews to monitor customer satisfaction, strengthen relationships and identify opportunities to introduce additional waste management services.
• Pricing & Customer Queries: Handle pricing enquiries, including price increase discussions, providing clear explanations and maintaining positive customer relationships.
• Internal Liaison: Work closely with the Sales, Transport and Accounts teams to ensure effective communication and seamless service delivery.
• Account Development: Review existing customer accounts to identify opportunities for growth, improve service levels and maximise customer retention.

Required Skills & Experience

• Customer Service: Proven experience handling customer enquiries professionally, taking ownership of queries from initial contact through to resolution and ensuring a positive customer experience.
• Administrative Excellence: Strong organisational skills, excellent attention to detail and a right-first-time approach, particularly when handling customer records, contracts and waste documentation where accuracy is essential for compliance.
• Communication Skills: The ability to communicate confidently and professionally, explaining service information and compliance requirements clearly to customers.
• IT Skills: Confident using CRM systems, such as Salesforce or HubSpot, alongside Microsoft Office, particularly Excel.
• Relationship Management: The ability to build and maintain strong customer relationships, identify opportunities to develop existing accounts and contribute to long-term business growth.
• Commercial Awareness: A proactive approach to identifying additional service opportunities while balancing customer satisfaction with business objectives.