Sales Associate - Heathrow T5

Fortnum & Mason; Hounslow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury retail store at Heathrow Terminal 5 is seeking an exceptional Sales Associate. This role involves delivering world-class customer service and building relationships through storytelling. Responsibilities include working on the tills, helping with stock rotation, and providing a memorable experience. Ideal candidates will have experience in a fast-paced environment, excellent communication skills, and a friendly approach. Competitive hourly rate, paid overtime, and various benefits are offered.

Benefits

Competitive hourly rate + paid overtime

Discretionary annual bonus (up to 5% of salary)

Up to 40% store and restaurant discounts

Subsidised staff meal scheme

28 days holiday + a day off for your birthday and 5 extra well-being days off

Matched pension scheme and career development opportunities

Annual staff party

Qualifications

• Experience in a fast-paced environment in a similar role.
• Proven ability to deliver excellent customer service.
• A friendly warm approach with great people skills.

Responsibilities

• Work on the tills to create an exceptional lasting impression.
• Build relationships with customers on the shop floor through storytelling.
• Help with stock rotation.

Skills

Excellent customer service

Communication skills

People skills

Ability to work in a fast-paced environment

Flexibility to work various shifts

Job description

Overview

Join the Fortnum & Mason Heathrow – T5 Team!

Begin your journey with a touch of timeless British elegance at the Fortnum & Mason store in Terminal 5. Whether you're seeking last-minute gifts or a calming pre-flight coffee or tea, our Heathrow store offers a curated selection of Fortnum’s favourites – all just steps from your gate. From luxurious chocolates to fine wines and iconic teas, discover the perfect travel companion or souvenir, wrapped in Fortnum’s unmistakable style. Travel well, the Fortnum’s way.

Fortnum & Mason are looking for an exceptional Sales Associate to join our unique Heathrow – T5 store. Responsible for demonstrating world-class service, our new team member will possess passion for our product, and an ability to bring this to life for each and every customer. Reporting to the Floor Manager, our Sales Associate will provide exceptional service to our customers, ensuring that each interaction is special, and that departmental KPI’s are reached through both individual excellence and teamwork.

All potential employees will undergo a 5 year reference check covering your employment and / or education up to the present day. This is requirement for all employees working at Heathrow.

Why Work For Us

• Competitivehourlyrate+paidovertime
• Discretionaryannualbonus(upto5%ofsalary)
• Upto40%storeandrestaurantdiscounts
• Subsidisedstaffmeal scheme
• 28daysholiday+adayoffforyourbirthdayand5extrawellbeingdaysoff
• Matchedpensionschemeandcareerdevelopmentopportunities
• Annualstaffparty
• subject to terms and conditions

What You'll Do

• Work on the tills to create an exceptional lasting impression
• Build relationships with customers on the shop floor through story telling
• Help with stock rotation

What We\'re Looking For

• Experienceinafastpacedenvironmentinasimilarrole
• Provenabilitytodeliverexcellentcustomerservice
• A friendly warm approach with great peopleskills
• Flexibilitytoworkvariousshifts,includingweekends, early shifts and late finishes
• Outstandingcommunicationskills

Thisisagreatopportunitytodemonstrateagenuinepassionindeliveringamemorableexperiencetoallourcustomers,aswellasdevelopingyourskillsetwithina luxury setting.

Wearecommittedtodevelopingyourcareerandnurturingyourtalent,regardlessofage;disability;genderreassignment;marriageandcivilpartnership;pregnancyandmaternity;race;religionorbelief;sex;sexualorientation.Werespectandembraceeachother’sdifferences,tocreateatrulyinclusiveenvironment.

Inthelastyearalone,ourpeoplehavebeenrecognisedandcelebrated,winningawardsfortheiroutstandingcontributionstoRetail,Technology,GlobalHospitality&Tourism,VisualMerchandising&Display,CustomerServiceandLocalCommunityAwards.