Sales Associate

Trek Bicycle Corporation; Bicester; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

25 days annual leave per year, plus 1

Discounted employee purchase scheme on

24/7 employee assistance program and

24/7 virtual GP services

Healthcare cashback scheme

Gym membership discounts and discounts

Annual paid time off for charity work

Death in service benefit

Cycle to work scheme

Salary Sacrifice EV vehicle scheme

Job summary

Trek Bicycle Corporation is seeking a Sales Associate in the United Kingdom to greet customers, offer guidance on cycling products, and help riders find the perfect gear for their journey. You’ll listen to customer goals and provide thoughtful recommendations to enhance their cycling experience.

Join a dynamic team that values hospitality, learning, and community engagement. If you’re excited to learn and grow with Trek, you’ll thrive on our welcoming shop floor and supportive culture.

Qualifications

• Customer service mindset with a welcoming, helpful attitude.
• Strong communication skills and ability to listen and respond to customer needs.
• Interest in cycling and a willingness to learn about Trek products.

Responsibilities

• Assist customers in selecting bikes and accessories.
• Provide product knowledge and tailored recommendations to meet customer goals.
• Build lasting relationships with riders in the community.
• Collaborate with teammates to deliver a positive in-store experience.

Job description

This isn't your typical retail role. As a Trek Sales Associate, you'll be the friendly, knowledgeable first-faced customers who meet when they walk through the door. You'll help people explore the world of cycling, learn about some of the most innovative products in the industry, and support customers in finding exactly what they need. Your role is all about creating warm, meaningful interactions. You'll listen closely, understand each customer's goals, and offer thoughtful recommendations that make their cycling journey even better. You'll also build lasting relationships with riders in the community-many of whom will come back to see you because of the experience you have. Things move quickly, customers are curious, and teamwork is essential. What truly matters is your dedication to hospitality, your willingness to learn, and your desire to provide exceptional service. Whether you're already a cycling expert or just excited to learn, we'll support your growth every step of the way.

• A positive, "happy to help" attitude and the desire to make each customer feel supported
• A warm, approachable manner with great listening skills and a passion for genuine hospitality
• Strong communication with both customers and teammates
• An interest in building long-term customer relationships and creating your own client community
• A commitment to delivering an amazing experience for every rider who comes through our doors Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other's success and grow together as a team. We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity-because fairness and inclusion matter to us. Together, we'll achieve great things. Ready to start your journey with us?

If you don't meet every requirement but feel you bring something valuable and unique, we would still love to hear from you. Please share in your cover letter why you believe you're a great fit.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.