Production Technician

Trek Bicycle Corporation; Poole; On-site; GBP 28,000 - 42,000; Full time

Benefits offered by this job

25 days annual leave

Discounted employee purchase scheme

24/7 employee assistance program

Digital GP services

Healthcare cashback

Gym discounts

Cycle to work scheme

Enhanced Family Friendly policies

Job summary

Trek Bicycle Corporation is seeking a Production Technician Lead to care for bikes, help riders enjoy every moment on them, and work with new models before they hit the shop floor. As Lead Technician, you will complete over half of the repairs with accuracy, confidence, and care.

Strong communication, problem-solving skills, and a collaborative attitude are essential as you support the team’s technical quality and consistency while continuing your own learning and development.

Qualifications

• 3+ years of experience in a bicycle service centre
• Strong communication and a team-focused approach
• Excellent attention to detail and hands-on problem solving
• Willingness to learn and stay up to date with new techniques

Responsibilities

• Lead over half of the team’s repairs with accuracy and confidence
• Help maintain technical quality and consistency across the team
• Care for bikes and assist customers with expert advice

Skills

Bike servicing

Leadership

Communication

Attention to detail

Problem solving

Teamwork

Job description

As a Trek Production Technician, every day brings something a little different. Your role is focused on caring for bikes so their riders can enjoy every moment on them. You'll also be one of the first to work with brand-new models before they hit the shop floor, something many people find especially exciting. Most importantly, you'll build trust with customers who rely on your expertise to keep their gear running beautifully. As the Lead Technician, you'll complete over half of the team's repairs, taking on the most complex work with accuracy, confidence, and care.

This is a role where your experience, attention to detail, and problem-solving skills will really shine. Communication and leadership will also be key as you help support the team's technical quality and consistency.

• 3+ years of experience in a bicycle Service Centre
• A positive, self-motivated attitude and a collaborative, team-focused approach
• A warm, approachable manner with strong listening skills and a genuine desire to help-even on busy days
• Excellent communication skills
• Strong attention to detail and a love for hands‑on problem solving
• Enthusiasm for learning more about bicycle servicing
• A commitment to ongoing learning and staying up to date with new methods and technologies.
• Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.
• When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other's success and grow together as a team. We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us. Together, we'll achieve great things. Ready to start your journey with us.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.