Sales Associate

Trek Bicycle; City of Edinburgh; On-site; GBP 16,000 - 24,000; Part time

Benefits offered by this job

25 days annual leave per year

Discounted employee purchase scheme on

24/7 employee assistance program and

24/7 virtual GP services

Healthcare cashback scheme

Gym membership discounts and discounts

Annual paid time off for charity work

Death in service benefit

Cycle to work scheme

Salary Sacrifice EV vehicle scheme

Enhanced Family Friendly policies

Job summary

Trek Bicycle in Edinburgh is seeking a Sales Associate to join our stores weekend-focused, people-first team. You’ll help customers ride happier by recommending bikes and gear, learning smart product details, and building lasting relationships in the local cycling community.

We’ll train you if you’re not yet a bike expert; the key is a friendly, customer-centric attitude, eagerness to learn, and desire to deliver outstanding cycling experiences to every visitor.

Qualifications

• Warm, approachable manner with a drive to help customers.
• Excellent listening skills and ability to communicate clearly.
• Ability to build relationships and create a client base in the community.
• Willingness to learn about Trek products and cycling knowledge.
• Customer-centric attitude; able to work weekends.

Responsibilities

• Help customers have fun by riding bikes and learning smart product details.
• Make thoughtful recommendations and carry‑on relationships with riders.
• Deliver hospitality-focused service; contribute to a team mindset.
• Learn and grow; training provided if not already a bike expert.

Skills

Customer service

Communication

Hospitality

Relationship building

Team player

Job description

A Bit About Us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes.

When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us.

Together, we’ll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for:

Position: Sales Associate

Location: Edinburgh

Job Type: Part time

We need our team in stores when our customers need us the most, this typically is over the weekend.

What you’ll do:

First thing you need to know: this isn’t a typical retail gig. As a Trek Sales Associate, you’ll be on the frontlines helping people have fun by riding bikes. You’ll get to learn about some of the smartest products in the cycling industry, make thoughtful recommendations to your customers, and carry‑on meaningful relationships with riders in your community.

The pace is fast, the customers are curious, and having an all‑for‑one, customer‑centric team mentality is huge. We value hospitality skills first, and we’d rather hire someone who’s eager to learn than someone who thinks they know it all.

If you’re already a bike expert, that’s awesome. If not, we’ll train you. The key is that you know how to treat customers, evaluate their needs, and exceed their expectations.

What you’ll bring to the team:

• A positive, pitch‑right‑in attitude and motivation to help every customer find what they need
• Fantastic hospitality—a warm, approachable manner, great listening skills, and a drive to help in any way you can—even on the toughest, busiest days
• Great communication with customers and teammates
• A desire to cultivate customer relationships and create your own client base
• A commitment to deliver the best possible cycling experience for each customer

If you don’t meet all the criteria but believe you have great value to add then let us know in a cover letter, why your skillset is right for the role!

Benefits here at Trek:

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.