Sales Associate

Trek Bicycle Corporation Ltd; St Albans; On-site; GBP 20,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Discounted employee purchase scheme on

24/7 employee assistance program and |

24/7 virtual GP services

Healthcare cashback scheme

Gym membership discounts and discounts

Annual paid time off for charity work

Death in service benefit

Cycle to work scheme

Salary Sacrifice EV vehicle scheme

Job summary

Trek Bicycle Corporation Ltd. is hiring a Sales Associate in St Albans. You will be the friendly face greeting customers, helping them explore cycling products and brands, and delivering exceptional service.

This full-time role emphasizes hospitality, product knowledge, and building lasting customer relationships. Weekend availability is important to meet customer demand and support the Trek experience.

Qualifications

• Excellent hospitality and customer service skills.
• Strong communication and relationship-building abilities.
• Team-oriented with a friendly, proactive approach.

Responsibilities

• Guide customers through product selection and cycling options.
• Create warm, memorable experiences and build lasting relationships.
• Provide knowledgeable recommendations and ensure timely service.
• Support a fast-paced retail environment with teamwork and reliability.

Skills

Customer service excellence

Hospitality mindset

Strong communication

Teamwork

Retail sales experience

Job description

A bit about us

Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other's success and grow together as a team. We're proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity-because fairness and inclusion matter to us. Together, we'll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for:

Position: Sales Associate

Location: St Albans

Job Type: Full Time

We do need team members available when our customers visit the most-so weekend availability is important.

What you'll do

This isn't your typical retail role. As a Trek Sales Associate, you'll be the friendly, knowledgeable first-faced customers who meet when they walk through the door. You'll help people explore the world of cycling, learn about some of the most innovative products in the industry, and support customers in finding exactly what they need. Your role is all about creating warm, meaningful interactions. You'll listen closely, understand each customer's goals, and offer thoughtful recommendations that make their cycling journey even better. You'll also build lasting relationships with riders in the community-many of whom will come back to see you because of the experience you have. Things move quickly, customers are curious, and teamwork is essential. What truly matters is your dedication to hospitality, your willingness to learn, and your desire to provide exceptional service. Whether you're already a cycling expert or just excited to learn, we'll support your growth every step of the way.

What you'll bring to the team

• A positive, "happy to help" attitude and the desire to make each customer feel supported
• A warm, approachable manner with great listening skills and a passion for genuine hospitality
• Strong communication with both customers and teammates
• An interest in building long-term customer relationships and creating your own client community
• A commitment to delivering an amazing experience for every rider who comes through our doors

If you don't meet every requirement but feel you bring something valuable and unique, we would still love to hear from you. Please share in your cover letter why you believe you're a great fit.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you.

If you like wild growth and working with happy, enthusiastic overachievers, you'll enjoy your career with us! Trek is a place where you're valued for being you. If you're really into bikes, that's great. If you're not (yet), that's great too. Because there's a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It's what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.