Service Technician

Trek Bicycle Corporation Ltd; Shrewsbury; On-site; GBP 18,000 - 26,000; Full time

Benefits offered by this job

25 days annual leave

Bike purchase discount

24/7 employee assistance

Cycle to work scheme

Health & wellbeing discounts

Job summary

Trek is recruiting a Service Technician in Shrewsbury to repair and service bikes, ensuring riders enjoy confident rides and a memorable customer experience.

You’ll troubleshoot repairs, service a wide range of bikes, and often work on new models before they reach the shop floor. A warm, communicative team player with a proactive learning mindset is a great fit.

Qualifications

• Positive, self-motivated approach and a willingness to support teammates.
• Warm, friendly manner with strong listening skills and a desire to help—even on busy days.
• Clear and confident communication.
• Excellent attention to detail and a love for hands-on problem solving.
• Curiosity and eagerness to learn about bicycle servicing.
• Commitment to developing skills and staying up to date with new technologies.

Responsibilities

• Troubleshoot repairs and service a wide variety of bikes.
• Help ensure riders’ bikes run smoothly and reliably.
• Build trusting relationships with customers.
• Handle adjustments and more complex repairs as needed.

Skills

Warm personality

Clear communication

Attention to detail

Hands-on problem solving

Willingness to learn

Team support

Job description

A bit about us Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re supported, encouraged to learn and grow, and given plenty of opportunities to do so. We invest in each other’s success and grow together as a team. We’re proud to offer flexible working opportunities, enhanced family-friendly policies, and a commitment to equity—because fairness and inclusion matter to us. Together, we’ll achieve great things. Ready to start your journey with us?

Job Description

We are currently recruiting for: Position: Service Technician Location: Shrewsbury Job Type: Zero Hour Contract

What you’ll do

As a Trek Service Technician, each day brings something new and hands‑on. Your work centres around caring for bikes so their owners can enjoy every ride with confidence. You’ll troubleshoot repairs, service a wide variety of bikes, and often be one of the very first to work on brand‑new models before they reach the sales floor. Just as important, you’ll build trusting relationships with riders who rely on your expertise to keep their bikes running smoothly. Whether you’re completing a quick adjustment or handling a more complex repair, your care and attention will help create memorable experiences for our customers. We’re looking for a teammate who brings warmth, great communication, and a genuine desire to learn. If you love helping others, enjoy practical problem‑solving, and want to grow your technical skills in a supportive environment, this could be a wonderful fit.

What you’ll bring to the team

• A positive, self‑motivated approach and a willingness to support your teammates
• A warm, friendly manner with strong listening skills and a desire to help—even on busy days
• Clear and confident communication
• Excellent attention to detail and a love for hands‑on problem solving
• Curiosity and eagerness to learn about bicycle servicing
• A commitment to developing your skills and staying up to date with new technologies

We’re always excited to meet people who bring passion, drive, and potential.

Benefits at Trek

• 25 days annual leave per year, plus bank holidays
• Discounted employee purchase scheme on bikes, parts and accessories
• 24/7 employee assistance program and counselling services
• 24/7 virtual GP services
• Healthcare cashback scheme
• Gym membership discounts and discounts on other health and wellbeing brands
• Annual paid time off for charity work
• Death in service benefit
• Cycle to work scheme
• Salary Sacrifice EV vehicle scheme
• Enhanced Family Friendly policies

If you have any requirements in respect of the recruitment or interview process, please mention this in your application and we will be happy to support you. If you like wild growth and working with happy, enthusiastic over‑achievers, you'll enjoy your career with us!

Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are. Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. Learn more of why Trek is one of the top 100 Greatest Place to Work.