Sales and Service Manager

Clarks; Epsom; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks is seeking an Assistant Store Manager in the United Kingdom to support the Store Manager in leading the retail team and running daily operations. This hands-on leadership role requires energizing a team, delivering excellent customer service, and achieving store performance targets.

You will contribute to smooth operations, inventory control, and the use of POS and office tools to support business goals. Weekend availability and a proactive approach are essential.

Qualifications

• Previous experience in retail leadership or supervisory roles.
• Comfortable driving KPI's and achieving results.
• Strong interpersonal and communication abilities.
• Flexibility for a 7-day shift pattern including weekends.

Responsibilities

• Support Store Manager in leading the retail team.
• Drive daily store operations and customer service.
• Ensure the store meets performance goals.

Skills

Retail leadership

KPI management

Interpersonal skills

Team leadership

Communication skills

Organizational skills

Problem solving

POS knowledge

Inventory control

Office tools

Tools

POS systems

Inventory management software

Job description

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands-on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and Solid organizational and problem-solving abilities.
• Flexibility to work a7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!