Sales and Service Manager

Clarks group; Portsmouth; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks is seeking a hands-on Sales & Service Manager to support the Store Manager in leading a retail team and driving daily operations. The role blends leadership, customer service, and operational management to ensure smooth store performance.

The ideal candidate has retail leadership experience, strong communication and problem-solving skills, and flexibility to work weekends and holidays in a fast-paced environment. Proficiency with POS systems and MS Office/Google Workspace is preferred.

Qualifications

• Experience in retail leadership or supervisory roles.
• Ability to drive KPI performance and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Excellent organizational and problem-solving abilities.

Responsibilities

• Assist Store Manager in leading the retail team and daily operations.
• Provide hands-on leadership across the store floor as needed.
• Support delivery of excellent customer service and store performance.

Skills

Retail leadership

KPI driven

Interpersonal skills

Communication

Organizational skills

Problem-solving

Tools

POS systems

Microsoft Office

Google Workspace

Job description

Sales & Service Manager

Why join us?

We're more than just a shoe brand-we have been at the forefront of innovative shoemaking since its foundation in 1825. That's right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role:

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands-on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We're looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI's and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.

• Strong communication and Solid organizational and problem-solving abilities.

• Flexibility to work a7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast-paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks - where every day is an adventure!