Sales and Service Manger

Clarks Outlet; Manchester; Hybrid; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Retail Trust

Life Assurance

Clarks Discount Card

Store Bonus Scheme

Holiday Pay

Eyecare Vouchers

Clarks Workplace Pension Scheme

Job summary

Clarks Outlet in Manchester is seeking an Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations.

This hands‑on leadership role focuses on customer service, performance goals, and smooth store running, with weekend and bank holiday shifts.

The ideal candidate has retail leadership experience, strong interpersonal skills, and the ability to motivate a team while managing KPIs and inventory.

Qualifications

• Previous experience in retail leadership or supervisory roles.
• Comfortable in driving KPIs and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Flexibility to work a 7-day shift pattern, including weekends and bank holidays.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Responsibilities

• Lead and support store team to meet daily operations and performance goals.
• Drive customer service excellence and store presentation.
• Monitor KPIs and adjust action plans to improve metrics.
• Assist in inventory control and loss prevention.
• Collaborate with Store Manager to ensure smooth shift handovers and staff scheduling.

Skills

Retail leadership

KPI management

Interpersonal skills

Communication

Organizational skills

Problem-solving

Shift flexibility

POS systems

Inventory management

Microsoft Office/Google Workspace

Tools

POS systems

Inventory management

Microsoft Office/Google Workspace

Job description

Assistant Manager

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

Why join us?

We’re more than just a shoe brand—we have been at the forefront of innovative shoemaking since its foundation in 1825. That’s right! 200 years! If you have agreat attitude, love working with people, and are ready to grow in a leadership role, we want to hear from you!

About the role:

We are looking for a reliable and enthusiastic Assistant Store Manager to support the Store Manager in leading our retail team and driving daily operations. This role is a blend of leadership, customer service, and operational management. The ideal candidate is a hands‑on leader who can step in wherever needed to ensure the store runs smoothly and meets performance goals.

We’re looking for someone with:

• Previous experience in retail leadership, supervisory, or keyholder roles preferred.
• Comfortable in driving KPI’s and results.
• Strong interpersonal and communication skills with the ability to lead and inspire a team.
• Strong communication and Solid organizational and problem‑solving abilities.
• Flexibility to work a7-day shift pattern, including weekends and bank holidays.
• Comfortable working in a fast‑paced retail environment.
• Basic knowledge of POS systems, inventory management, and Microsoft Office/Google Workspace tools.

Benefits

We reward our Assistant Store Manager with a comprehensive package, including:

• Retail Trust
• Life Assurance
• Clarks Discount Card
• Store Bonus Scheme
• Holiday Pay
• Eyecare Vouchers
• Clarks Workplace Pension Scheme

Join us and bring your positive energy to Clarks – where every day is an adventure!