Sales and Service Coordinator

The Crosby & Frey Team of Keller Williams Eugene & Springfield; Doncaster; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player is seeking a passionate Sales and Service Coordinator to enhance customer experiences. In this dynamic role, you will engage with customers, handle inquiries, and ensure smooth operations within a fast-paced environment. Your problem-solving skills and attention to detail will be crucial in managing customer orders and resolving queries effectively. Join a dedicated team committed to delivering exceptional service and making a meaningful impact in the circular economy sector. If you thrive in collaborative settings and enjoy taking ownership of customer relationships, this opportunity is perfect for you.

Qualifications

• Experience in customer service roles across various environments.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Process incoming enquiries by phone or email with excellent service.
• Manage customer orders and build strong relationships with clients.

Skills

Customer Service

Communication Skills

Problem-Solving

Interpersonal Skills

Attention to Detail

Job description

Sales and Service Coordinator

Vacancy Type: Permanent/Full Time

Location: Doncaster

Salary: Competitive

Company Profile:
Reconomy is an international circular economy specialist that combines technology, skills and incredible people to build sustainability 'loops' that create circular opportunities for businesses. We do this through a tech-enabled, people-powered approach that helps our customers better manage their resources, reduce waste, optimise their supply chains, and contribute in a meaningful way towards the circular economy.

Ecofficiency is a Reconomy brand operating within the 'Recycle loop'. We are a leading nationwide provider of outsourced waste management and recycling services, and we evolved on the concept of delivering more value whilst creating less impact on the environment.

Job Summary:
Are you passionate about delivering excellent customer service? Whether you've gained experience in an office, retail, or hospitality environment, we want to hear from you! We're looking for a dedicated individual who excels in customer relations, communication, and problem-solving to join our team. This role is perfect for someone with strong interpersonal skills and a desire to help customers.

As Sales and Service Coordinator at Ecofficiency, you will be working with customers to process incoming enquiries by phone or email, whilst delivering an excellent service. You will establish strong relationships with customers and supply chain partners to book in customer orders.

You will ensure that the day to day runs smoothly through organisation and prioritisation of your workload while managing ad-hoc queries and using problem-solving skills to create good outcomes today and even better outcomes in the future.

As part of a small team, you will be in a fast-paced environment, so you will need to enjoy working as part of a group while also being able to take responsibility for your own workload and build up relationships with your customers. You will need to be willing to take ownership of customer complaints or queries ensuring they are investigated and resolved promptly.

It's important that you work well under pressure and have a good attention to detail, as you will raise quotations for products and services in accordance with the notified Key Performance Indicators and the customer's Service Level Agreements.

Additional Information:

• Working hours are 42.5 per week, Monday to Friday, 8am-5pm or 8:30am-5:30pm with half an hour for lunch & 2x 15 Minute breaks.
• You will work full-time in the Doncaster office, so will need to live within a reasonable distance to travel to DN9 3GA.
• Customer Service Coordinator is a job title used for advertising purposes only; the internal job title is Sales and Service Coordinator.

Please Note: The closing date for applications is indicative and may be brought forward due to the high volume of applications we are currently receiving. We encourage you to apply as soon as possible to avoid disappointment.

Vacancy Type: Internal and External

Entity: Ecofficiency