Sales Advisor (Telesales)

PHS Group Ltd.; Skelmersdale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Competitive salary plus OTE £34,000

Mon-Fri 37.5 hours

Free parking onsite

Employee discounts

Job summary

Direct365 is seeking a driven Telesales Executive in Skelmersdale to handle inbound and outbound calls, convert enquiries to sales and build lasting customer relationships. You’ll work within a high-energy team focused on achieving targets and expanding cross-sell opportunities.

The role emphasises professional telephone communication, CRM discipline and a proactive, resilient attitude in a fast-paced environment. Mon-Fri 37.5 hours with competitive base plus OTE is offered.

Qualifications

• Proven Telesales or contact centre sales experience.
• Strong track record of achieving or exceeding sales targets.
• Excellent communication, influencing and negotiation skills.
• A professional and engaging telephone manner.
• Strong organisational and time management skills, able to manage multiple priorities.
• A proactive, resilient and positive attitude.
• Good IT skills, including Microsoft Office and CRM systems.
• Excellent verbal and written communication skills.

Responsibilities

• Handle inbound calls, emails and web enquiries from prospective and existing customers.
• Proactively make outbound sales calls to generate new business opportunities.
• Build rapport quickly with decision-makers and understand their business needs.
• Manage the full sales cycle from initial contact through to closing the sale.
• Identify and maximise cross-selling and upselling opportunities.
• Maintain an active sales pipeline and follow up on all prospects in a timely manner.
• Accurately record customer interactions and opportunities within the CRM system.
• Work towards and achieve sales, conversion and activity targets.
• Complete required documentation and compliance processes.
• Contribute positively to a supportive, high-performing team environment.

Skills

Telesales experience

Targets achievement

Communication skills

Negotiation skills

CRM familiarity

Organisational skills

Tools

CRM systems

Microsoft Office

Job description

Telesales Executive (Inbound & Outbound)

Location: Skelmersdale
Salary: Competitive Salary plus OTE
Job Type: Full Time, Permanent

Join a High-Energy Sales Team Where Success is Rewarded

Are you a confident telesales professional who thrives on building relationships, generating opportunities and closing deals?

We're looking for an ambitious Telesales Executive to join our growing sales team as a Sales Advisor here at Direct365. It’s a fantastic opportunity for someone who enjoys both inbound and outbound sales activity and wants to play a key role in driving business growth.

You’ll engage with key decision-makers across a diverse range of SME customers, converting enquiries into sales, identifying cross-sell opportunities and developing long-term customer relationships. If you're target-driven, commercially minded and motivated by success, we'd love to hear from you.

The Sales Advisor role at Direct365 will involve:

• Handle inbound calls, emails and web enquiries from prospective and existing customers.
• Proactively make outbound sales calls to generate new business opportunities.
• Build rapport quickly with decision-makers and understand their business needs.
• Manage the full sales cycle from initial contact through to closing the sale.
• Identify and maximise cross-selling and upselling opportunities.
• Maintain an active sales pipeline and follow up on all prospects in a timely manner.
• Accurately record customer interactions and opportunities within the CRM system.
• Work towards and achieve sales, conversion and activity targets.
• Complete required documentation and compliance processes.
• Contribute positively to a supportive, high-performing team environment.

The ideal candidate for a Sales Advisor at Direct365 will have:

• Proven Telesales or contact centre sales experience.
• A strong track record of achieving or exceeding sales targets.
• Excellent communication, influencing and negotiation skills.
• A professional and engaging telephone manner.
• Strong organisational and time management skills, able to manage multiple priorities.
• A proactive, resilient and positive attitude.
• Good IT skills, including Microsoft Office and CRM systems.
• Excellent verbal and written communication skills.

• Self-motivated, results-driven, customer-focused and relationship-oriented.
• Commercially minded with a passion for sales.
• Comfortable working in a fast-paced target-driven environment.
• A team player who enjoys contributing to collective success.

In return for your commitment and expertise, you’ll benefit from:

• A good salary of £26,144 plus OTE £34,000 in a permanent full-time position.
• Great working hours Monday to Friday (37.5 hours) (no evenings or weekend working).
• Virtual GP for you and your household.
• Free parking onsite so no parking costs.
• Employee discounts with major supermarkets and retailers with ‘phs Perks’.
• 31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme.
• Training – we have NVQs and accredited ILM training (external and in-house training).
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

Why Direct365?

Join a vibrant, high-performing team that values experience, consistency and long-term commitment. You’ll be recognised and rewarded for your results in a supportive environment.