Inbound Telesales Advisor

phs Group plc; Skelmersdale; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Salary £26,144 (OTE £34,000)

Mon-Fri 37.5 hours

Free parking onsite

Employee discounts

31 days holiday

NVQ/ILM training

Wellbeing support

Job summary

Direct365 in Skelmersdale is seeking an Inbound Telesales Advisor to join our growing sales team. You will handle inbound inquiries from SMBs, guide customers through the end-to-end sales journey, and identify cross-selling opportunities to maximise revenue.

The role emphasizes a confident communicator with a track record in telesales, strong IT skills, and the ability to work toward KPIs in a high-energy environment. Benefits include a good salary, standard hours, and supportive team culture.

Qualifications

• Previous telesales experience with a track record of achieving targets.
• Excellent communication, interpersonal and negotiation skills.
• Professional and confident telephone manner.
• Strong organisational and time management skills.
• Good attention to detail and ability to manage administrative tasks effectively.
• Strong verbal, written and numerical skills.

Responsibilities

• Handle a high volume of inbound calls, emails and web enquiries, alongside outbound follow-up activity.
• Provide quotations and information on products and services.
• Build strong relationships with business decision-makers and overcome barriers to sale.
• Maximise revenue through cross-selling and upselling opportunities.
• Maintain an active pipeline of short and long-term prospects.
• Accurately record customer interactions and sales activity within CRM systems.
• Manage scheduled call-backs and customer expectations throughout the sales process.
• Work towards sales, conversion and activity KPIs.
• Complete required compliance documentation and risk assessments.
• Contribute positively to a collaborative "One Team" culture focused on continuous improvement.

Skills

Telesales experience

Excellent communication

Negotiation skills

Time management

Organisational skills

Customer-focused

Tools

CRM systems

Microsoft Office

Job description

Inbound Telesales Advisor

Skelmersdale
Full Time, Permanent

Join Our Growing Sales Team

Are you a confident communicator with a passion for sales and customer service? We're looking for an enthusiastic Inbound Sales Advisor to join our fast-paced team in Skelmersdale.

In this role, you'll be the first point of contact for customers enquiring about our products and services. Working with small and medium-sized businesses, you'll manage inbound enquiries, identify cross-selling opportunities, and guide customers through the full sales journey from initial enquiry to close. If you have telesales experience, enjoy building relationships, achieving targets, and working in a supportive, high-energy environment, we'd love to hear from you.

The Inbound Sales Advisor role at Direct365 will involve:

• Handle a high volume of inbound calls, emails and web enquiries, alongside outbound follow-up activity.
• Provide quotations and information on products and services.
• Build strong relationships with business decision-makers and overcome barriers to sale.
• Maximise revenue through cross-selling and upselling opportunities.
• Maintain an active pipeline of short and long-term prospects.
• Accurately record customer interactions and sales activity within CRM systems.
• Manage scheduled call-backs and customer expectations throughout the sales process.
• Work towards sales, conversion and activity KPIs.
• Complete required compliance documentation and risk assessments.
• Contribute positively to a collaborative "One Team" culture focused on continuous improvement.

The ideal candidate for an Inbound Sales Advisor at Direct365 will have:

• Previous telesales experience with a track record of achieving targets.
• Excellent communication, interpersonal and negotiation skills.
• A professional and confident telephone manner.
• Strong organisational and time management skills.
• Good attention to detail and the ability to manage administrative tasks effectively.
• Strong verbal, written and numerical skills.
• A positive, proactive and customer-focused approach.
• Good IT skills, including Microsoft Office applications and the ability to learn new CRM systems quickly.
• A team-oriented attitude and a desire to succeed in a target-driven environment.

In return for your commitment and expertise, you’ll benefit from:

• A good salary of £26,144 with OTE £34,000 in a permanent full-time position.
• Great working hours Monday to Friday (37.5 hours) (no evenings or weekend working).
• Virtual GP for you and your household.
• Free parking onsite so no parking costs.
• Employee discounts with major supermarkets and retailers with ‘phs Perks’.
• 31 days holiday (inclusive of bank holidays), plus a ‘Buy and Sell’ holiday scheme.
• Training – we have NVQs and accredited ILM training (external and in-house training).
• Other benefits such as improved parental and paternity leave, a 24-hour wellbeing helpline, cycle to work scheme, pension scheme, life assurance and more…

Why Direct365?

If you're motivated by building relationships, delivering outstanding customer experiences, and achieving sales success, and become part of a team where your contribution truly makes a difference.