Sales Advisor

Wolseley UK Limited; Hoobrook; On-site; GBP 24,000 - 29,000; Full time

Job summary

Wolseley UK Limited (Plumb Centre) is seeking a Sales Assistant for the Kidderminster branch to serve customers at the trade counter, provide product recommendations, and handle inquiries by phone and email.

The role involves driving sales, warehouse duties, and supporting a busy branch with a proactive, customer-first approach. Full-time, 40 hours weekly, with alternate Saturday mornings; benefits included.

Qualifications

• Plumbing and heating knowledge is essential.
• Previous face-to-face sales and customer service experience.
• Warehouse experience is beneficial.
• Must deliver outstanding customer service.
• Be a team player and support branch operations.
• Keen to learn and proactive in helping the branch succeed.

Responsibilities

• Serve customers at the trade counter with product recommendations.
• Respond to customer enquiries via phone and email promptly and courteously.
• Make outbound calls to previous customers to regain business.
• Identify opportunities to drive sales and promote products in-branch.
• Assist with warehouse duties including stock booking, picking and packing.

Skills

Plumbing knowledge

Heating knowledge

Face-to-face sales

Customer service

Warehouse experience

Team player

Job description

Salary:

£26,695 + Bonus + Excellent Benefits

Sales Assistant - Kidderminster (DY10 1HY) - Plumb Centre

So, who are we? We are Plumb Centre, part of the Wolseley Group - a leading specialist trade merchant across the UK and Ireland. We pride ourselves in putting our people and customers at the heart of everything we do – and best of all, provide opportunities to develop skills and build careers through our award-winning Wolseley Talent Guild.

Also, did we mention? In addition to the £26,695 salary, there are also benefits on tap – including...

Annual leave (increasing with length of service), a generous pension scheme (matched up to 9%), potential to earn bonuses, enhanced maternity / adoption leave and access to a great range of online and high street discounts.

We also promote positive health and wellbeing by offering free access to healthcare, our popular YuLife app, our Cycle to Work scheme and more!

As a Sales Assistant based in our Kidderminster branch you’ll be responsible for:

• Serving customers on the trade counter by understanding their specific needs and providing advice and product recommendations
• Responding to customer enquiries via phone & email promptly and courteously, with a proactive attitude
• Making outbound phone calls to previous customers to regain their business
• Actively identifying and pursuing opportunities to drive sales within the branch, engaging both new and existing customers
• General warehouse duties including booking incoming stock onto the system and putting it away and picking and packing customer orders which will involve manual handling heavy stock e.g. boilers, radiators, sinks and toilets

This is a full time time permanent role working 40 hours per week, Monday to Friday 07.30am - 4.30pm and alternate Saturday mornings 08.00am - 12.00pm.

And here’s what we’d like you to have:

• Plumbing & Heating knowledge is ideal
• Previous Face to Face sales and customer service experience
• Warehouse experience
• The ability to deliver outstanding customer service
• To be a team player who is happy to assist in all areas to ensure the smooth running of the branch
• Eagerness to learn, with a positive and enthusiastic attitude and a strong work ethic