Internal Sales Co-ordinator

Working Solutions Recruitment; Milton Keynes; Hybrid; GBP 24,000 - 30,000; Full time

Job summary

Working Solutions Recruitment is seeking an Internal Sales Coordinator for our reputable client in Milton Keynes. The role combines internal sales support, customer service, order processing and administration, giving ownership of the full customer order journey.

You will work with customers, internal service teams and suppliers from quotation to invoicing, with SAP experience and spare parts order handling essential. Office-based for 6 months, then hybrid (3 days in office, 2 days at home).

Qualifications

• Previous SAP experience essential.
• Experience handling, administering and processing spare parts orders essential.
• Strong order processing and general administrative experience.
• Experience preparing or managing customer quotations.
• Confidence communicating with customers at different levels.
• Good Microsoft Office skills.
• Strong written and verbal communication skills.
• Excellent attention to detail and accuracy.
• The ability to manage multiple priorities and work effectively in a busy environment.
• A proactive, flexible approach and willingness to support the wider team.

Responsibilities

• Preparing quotations for spare parts and modifications and following these up with customers.
• Receiving and processing customer orders, checking them against quotations and issuing order acknowledgements.
• Processing sales orders through SAP from receipt through to invoicing.
• Monitoring outstanding orders and coordinating with relevant teams to ensure deliveries stay on track.
• Managing customer enquiries and providing updates throughout the order process.
• Liaising with internal service teams, technical colleagues and suppliers in the UK and internationally.
• Coordinating transport and shipment requirements, including urgent breakdown orders.
• Maintaining quotation, order and customer activity records in the CRM.
• Working with Credit Control on credit limits, new customer accounts and queries.
• Resolving invoice queries and supporting Finance with spare-parts matters.
• Managing spare parts returns, credits and related documentation.
• Raising purchase orders and obtaining approvals.
• Maintaining import/export documentation and records.
• Monitoring shared inboxes and routing enquiries to the right teams.
• Supporting annual stock takes and wider admin duties as needed.
• Occasionally attending customer/site meetings and internal reviews.
• Helping with picking, packing and shipment for urgent parts.

Skills

Strong order processing

Administrative experience

Customer communication

Attention to detail

Multi-priority management

Tools

SAP

Microsoft Office

Job description

WSR is recruiting for an Internal Sales Coordinator for our reputable client in Milton Keynes.

Role Title: Internal Sales Coordinator Service & Spare Parts
Role Type: Permanent
Location: Milton Keynes
Working Hours: 8:30am 5pm
Working Pattern: Fully office-based for the first 6 months, moving to hybrid working following successful completion of probation (3 days office / 2 days working from home)

Internal Sales Coordinator Role Overview:

We re looking for an experienced Internal Sales Coordinator to join a busy service and spare parts team in Milton Keynes. This is a varied role combining internal sales support, customer service, order processing and administration, making it a great opportunity for someone who enjoys taking ownership of the full customer order journey.

You ll be working closely with customers, internal service teams and suppliers, managing everything from initial quotations through to order processing, delivery and invoicing. Previous SAP experience and experience handling and processing spare parts orders are essential for this position.

Internal Sales Coordinator Key Responsibilities:

Your day-to-day responsibilities will include:

• Preparing quotations for spare parts and modifications and following these up with customers
• Receiving and processing customer orders, checking them against quotations and issuing order acknowledgements
• Processing sales orders through SAP from receipt through to invoicing
• Monitoring outstanding orders and working with relevant teams to ensure deliveries remain on track
• Managing customer enquiries and providing updates throughout the order process
• Liaising with internal service teams, technical colleagues and suppliers both within the UK and internationally
• Coordinating transport and shipment requirements, including urgent breakdown orders where required
• Maintaining accurate quotation, order and customer activity records within the CRM system
• Working with Credit Control on credit limits, new customer accounts and account queries
• Resolving invoice queries and supporting Finance with spare-parts-related matters
• Managing spare parts returns, credits and associated documentation
• Raising purchase orders and obtaining relevant approvals
• Maintaining import/export documentation and administrative records
• Monitoring shared inboxes and ensuring enquiries and requests reach the appropriate teams
• Supporting annual stock takes and providing wider administrative support across the team when required
• Occasionally attending customer, factory or site visits and internal meetings
• There may also be occasions where you ll help with the picking, packing and shipment of smaller parts for urgent customer breakdown requirements.

Internal Sales Coordinator Skills, Experience and Attributes:

To be considered for this role, you ll need:

• Previous SAP experience essential
• Previous experience handling, administering and processing spare parts orders essential
• Strong order processing and general administrative experience
• Experience preparing or managing customer quotations
• Confidence communicating with customers at different levels
• Good Microsoft Office skills
• Strong written and verbal communication skills
• Excellent attention to detail and accuracy
• The ability to manage multiple priorities and work effectively in a busy environment
• A proactive, flexible approach and willingness to support the wider team

Internal Sales Coordinator Benefits (After probation):

• Holidays: 25 days (with increases based on service).
• Health: Private healthcare, digital GP access, and mental health support.
• Enhanced Pay: Generous maternity, paternity, and sick pay.
• Secure Future: Pension plan, income protection, and life assurance (4x salary).
• Employee Rewards: Recognition platform, discounts, Cycle 2 Work scheme, and more!

You ll suit this position particularly well if you enjoy being the person who keeps things moving behind the scenes coordinating customers, orders, suppliers and internal departments while making sure nothing gets missed.

This is a great opportunity to join an established technical/service environment in a role offering plenty of variety, customer interaction and responsibility across the complete sales and order process.

While we strive to respond to all applicants promptly, we kindly ask for your understanding in case of delays. If you do not hear from us within 10 days of submitting your application, please assume that, unfortunately, you have not been successful this time.

We will however keep your CV on file and review your suitability against any other vacancies we may have available.